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Failed withdrawals and going in circles


2 years ago

Deposited here and won £300. Verified documents

Been 5 days now and they keep saying that my withdrawal failed. I have attempted 2 cards now and to my paysafe account and they keep saying it’s failed!

They just send me round in circles on live chat and can’t see this being resolved anytime soon.

All my cards are active and valid as is my paysafe account.

Please sort this mess out

Disputed Casino Mobile Wins Casino
Amount £300

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I received my payout today. You can close this thanks ;)
User name loyalty-level-2
Still no winnings, no reply here either!
User name

Dear Mobile Wins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mobile Wins Casino Complaint Stats

Resolved 7 / 8
Avg. Amount $1,403
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Mobile Wins Casino Complaints

See all complaints for this casino
Witholding 1500 and very long process and automatic responses
I requested £1500 withdrawal on 4th august. A few days later received an email I had been selected for identity check. I have a virtual card so not a card in person. Uploaded bank statement and online card from online bank. Drivers licence. Proof of address. Another proof of address. And me holding drivers licence. After 4 days no reply so I contact live chat. Wait for verification team. 10 days passed and I received an email please upload a full bank statement ( I only use the virtual card for gambling so that’s fine I did that ) another 10 days passed. They wanted me to get bank statement and I’d verified by a solicitor never been asked before so went to google. Found a company. Paid. Got it sorted resubmitted to them. Another 5-6 days went past number of texts to live chat with the same automatic wait for verification team. I was then emailed 3 days after please have these wet signed and not online verified. So I did that. Drove 6 hours to get the solicitor to hand sign them ( he was cheap and in my area the cheapest was £80 PER piece of paper. A full bank statement and id would have cost £1100 so I paid £9.99 x 3 and £4.99 for hand collection

Collected took photos and sent in. And now I’m receiving the same automatic email over and over and when I go on live chat they say the same please wait for an email from security ect.

Please help Ask Gamblers this is unfair I’ve been gambling for 30 year and I’ve never had to go through this process ever before
Status solved Resolved
£1,500