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Planet 7 Casino - Missing payment $587.50

74 hours left for Planet 7 Casino to respond.
Suezq93 Queensland
posted on July 10, 2018.

I requested withdraw on the 23/06 and was contacted to to submit all my bank wire details on 28/06. Later that day I received another email stating my money was sent. I was told the payment would take 7-10 days to be in my account. When asked for a transaction number they can't give me one. I'm concerned it's a huge lie. I'm hoping this complaint will make things happen.

Suezq93 Queensland
posted on July 12, 2018.

Update 12/07 I can't log onto my planet 7 account it says I must contact them yet live chat won't work. Very sad considering I had intended to make a deposit to play. They won't answer my emails since I asked for a transaction number. still no sign of the money oweing.

Suezq93 Queensland
posted on July 13, 2018.

Planet 7 oz. Please understand this is completely unfair and rude how I'm being treated, I didn't get a chance to ask for a transaction number for my withdrawal made on the 28/06. All I would like to know has the money been wired like I have an email stating it was. I'm very upset about this. Please fix the problem thank you

Suezq93 Queensland
posted on July 15, 2018.

One photo of live chat stating my withdraw was approved and when my still no money I have sent numerous emails with no answers

posted on July 19, 2018.

Hi Sue--

I apologize for the difficulties you've been having with this.

I'm not in the office just yet, but I didn't want this issue to expire. As soon as I get into the office, I'll look into your complaint and I'll be back with information for you.

Tawni

Suezq93 Queensland
posted on July 19, 2018.

Thank you tawin I would very much appreciate it

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