Complaint #8 Mirror Bingo Casino

MIrror Bingo Casino - Casino is witholding my winnings

By blessme88

3 years ago

I am really really unhappy with this site I played on the site and I ended up winning 199.00 it stated deposit to withdraw so I deposited 10 pound when I come to withdraw it won't let me I have tried for 2 weeks to upload all different documents that have been requested from me in emails from repetitive customer services I have attached my provisional license my bank statement with address I have attached a screenshot of my bank card from my banking aop I have also uploaded screenshots of deposit receipt sent to my mobile after a deposit k have sent my NHS payslip and I have also attached a statement showing the mirror bingo deposit for 10 pound please can you just confirm my account so my withdrawal can be processed. Times are hard and this is draining.

Disputed Casino Mirror Bingo Casino

Reason Verification issues

Amount £199

Discussion

AskGamblers

• Support Team

3 years ago

Dear Mirror Bingo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mirror Bingo Casino Complaint Stats

Resolved 1 / 3

Avg. Amount $4,153

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Mirror Bingo Casino Complaints

See all complaints for this casino

Verified no withdrawal options

I have £10,000 in my account with Mirror Bingo. They fully verified my account yesterday after I did their verification process. Everytime I go to withdraw, I'm blocked from doing so despite being verified. I can't even request a withdrawal. I can still play and have access to my account, conveniently as the blocking of requests to withdraw leaves it open for me to play through the balance - which won't be happening.

I have sent e-mails but zero response has been given. There is no live chat or phone number. They do not respond to e-mails.

I deposited £2,000 and I genuinely think I have been scammed. I've have never came across not even being able to request a withdrawal before. You can usually request it and they'll leave it pending if there's an issue.

I've been given no response, no explanation, no options. They just took my money and now it seems no human being exists in the business.

I wouldn't have to escalate this if I could actually request a withdrawal but since I can't, alarm bells are ringing and I'm becoming anxious I've been scammed. I'm using ask gamblers and resolver so I can have my mind put at rest since on my own, I can't get an answer.

Resolved

£10,000

MIrror Bingo Casino - Refusing to return my money

Hi so I won 180£ on the 3rd of August 2022 tried to withdraw it wouldn’t let me do so until verified I have sent everything in they still keep coming up for more to be verified they don’t reply they are currently asking me for photos of all the cards on my Apple Pay now even though every time they say ooo one last thing anyways I had to delete my account with 130£ left in to stop me spending it after they won’t let withdraw it I now have 130£ and I am being completely blanked by this company I simply want the 130£ that I won and to move on with my life I have countless photos of me sending all asked for Information and it’s still not enough now they’ve run out of things to ask me for so they are just ignoring me I’m sure if they do reply it’ll just be a generic email asking for more information that isn't needed. I’ve realized this isn’t going to get resolved between us so I’m asking for your help please the stress this is causing is unbelievable. I look forward to hearing from you I can attach all screenshots if needed

Unresolved

£130