Complaint #171 Megapari Casino

WITHDRAWL GETTING CANCELLED EVERYTIME 2915 INR

By DIVYANSHU G.

6 months ago

Hello,

I am writing this email to formally raise a serious concern regarding my withdrawal request, which has been repeatedly declined by your casino platform without any valid or clear justification.

I currently have a balance of ₹2,915 INR in my casino account. Over the past several days, I have attempted to withdraw this amount multiple times. However, my withdrawal request has been declined 3–4 times, each time with the same generic reason stating that I have provided incorrect withdrawal or bank information.

I want to clearly state that this claim is completely incorrect.

Every time I placed a withdrawal request, I carefully entered my correct bank details, including:

Correct account holder name

Correct bank name

Correct account number

Correct IFSC code

I have double-checked these details before every submission, and they are accurate and active. There is no mistake from my side. Despite this, your system keeps rejecting my withdrawal without specifying what exactly is wrong or how I can correct it. This lack of transparency is extremely frustrating and unacceptable.

What concerns me even more is that I am not being provided with any specific explanation, proof, or exact error details. Simply stating “wrong withdrawal information” repeatedly does not help resolve the issue. If there is genuinely any mismatch, I expect your support team to clearly point out which field is incorrect so I can fix it immediately.

At this point, it feels like my withdrawal is being intentionally delayed or blocked, even though the balance belongs to me and I have complied with all requirements. This situation is causing unnecessary stress and raises serious doubts about the reliability of your withdrawal process.

I request the following actions immediately:

A clear explanation of why my withdrawal is being declined

Verification of my bank details from your end

Successful processing of my ₹2,915 INR withdrawal without further delay

If this issue is not resolved promptly, I will be forced to escalate the matter further by raising a formal complaint on public forums and with relevant authorities.

I expect a clear and timely response from your side.

Thank you.
ACCT NO. : 1487143695

Disputed Casino Megapari Casino

Reason Delayed payment

Amount ₹2915

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

divyanshudcoder

• India

6 months ago

issue is solved. thankyou for help. close this complain

divyanshudcoder

• India

6 months ago

please find attached

Megapari Casino

• Representative

6 months ago

We would like to confirm that our team has prepared and reviewed the Proof of Payment for this withdrawal. According to our records, the funds were successfully sent to the bank account specified in your withdrawal request.

However, if the amount has still not appeared in your bank account, we kindly ask you to provide a video recording from your banking application. Please make sure the video clearly shows the transaction history from January 4 to January 6, up to the current time 22:05 (according to your local time). This will help us accurately verify whether the transaction is pending, or delayed.

Once we receive this video, we will immediately review it and proceed with the next steps if needed.

Thank you for your cooperation and understanding. We remain available and are committed to resolving this as quickly as possible.

Megapari Casino Complaint Stats

Resolved 68 / 68

Avg. Amount $2,225

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

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Withdrawal method issue

I am writing to report that the withdrawal methods are completely missing/not showing in my account. I have been trying to reach customer support for a week with no response.Please check my account restriction and let me know what documents are required to verify my identity and restore my withdrawal options.

-Account Details

Account ID: < removed and sent to the casino >

Registered Email: < removed and sent to the casino >

Last Deposit Method Used( visa )

Attached are my ID card and a screenshot of the empty withdrawal page for your review.

Resolved

Withdrawal and verification related issues

Dear AskGamblers Team,

I would like to submit a formal complaint against Megapari regarding my account verification, which has remained unresolved for more than 15 days. I have 26400 which is stuck in megapari.

My account is currently restricted due to a pending verification, and as a result, I am unable to make any deposits or withdrawals. This has prevented me from accessing and using my account.

Over the past 15+ days, I have made multiple attempts to contact the Megapari support team through email and other available support channels. Unfortunately, I have not received a single response to any of my emails. I have attached copies of the emails I sent as proof of my repeated attempts to seek assistance.

The main issue is that I have never been informed about the verification requirements. Despite repeatedly asking the support team how I can complete the verification process, I have received no guidance regarding which documents or identification are required. I am fully willing to provide any documents necessary to verify my account, but without any response from the operator, I have no way of knowing what is required.

The complete lack of communication from Megapari’s support team has left me unable to resolve this issue despite my continuous efforts.

I kindly request that AskGamblers intervene and assist in resolving this matter by requesting that Megapari:

* Respond to my pending support requests.
* Clearly inform me of the documents and verification requirements for my account.
* Complete my account verification as soon as possible.
* Restore full access to my account so that I can make deposits and withdrawals without further delays.

I sincerely appreciate your assistance and hope that, with your intervention, this issue can be resolved promptly.

Thank you for your time and support.

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On June 21, 2026, I initiated a deposit of 10,000 INR to my account via MobiKwik Wallet. While the funds were successfully deducted from my bank/wallet balance, they have not been credited to my account with Megapari

Details of Transaction

Transaction Date: 21/06/2026

Amount: 10,000 INR

Transaction/Order ID or UTR: 654bc29d21e13

Payment Method: MobiKwik Wallet

I have contacted Megapari support multiple times regarding this issue. Despite providing all requested information (including proof of payment), I have only received generic, automated responses instructing me to wait 12–24 hours. It has now been 6 days, and the funds remain uncredited. Furthermore, when I sought an update regarding the status of my funds, I was banned from the support channel.

I am requesting that the operator either credit the 10,000 INR to my account immediately or initiate a full refund of the deposit to my original payment method.

I have attached the following documentation to support my claim:

Screenshot of the successful debit from my payment provider showing the transaction ID/UTR.

Screenshots of my communication history with support, including the lack of resolution and proof of being blocked/banned.

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My first Deposit amount 1700 date of 26-05-2026 second Deposit 8000 date of 06-06-2026 this two amounts not credited my megapari account for Ur reference.
I will attach my transaction pics and my bank statement also

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Delayed and missing withdrawals Total 650 CAD

Delayed and missing withdrawals (Total: 650 CAD)

Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

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