Complaint #162 Megapari Casino

Payment not credited rs4200

By DIVYANSHU G.

9 months ago

Hi,
I made a deposit of ₹4200, but the amount is still not reflecting in my account. It has been some time since the transaction, and the money has already been debited from my bank.

Please verify the payment status and update my account balance as soon as possible. Let me know if you need any additional details from my side.

Disputed Casino Megapari Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Megapari Casino management provided full information missing funds related.

The player should follow operator's advise as given and contact bank and / or payment provider for further assistance and refund in question.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

divyanshudcoder

• India

9 months ago

I am not making up any stories. I don’t even know the payment provider personally, so why would I pay ₹4,200 to a random person? I followed the steps on your official website and made the payment through your portal only.

The amount was deducted immediately, and when it didn’t reflect, I contacted your chat support right away. I have already shared all the proof from my bank. Please re-check the transaction on your end properly and help resolve this issue.

Megapari Casino

• Representative

9 months ago

Thank you for your message. We have carefully rechecked all three accounts you provided. Below is the verified status for each of them.

• Account ID: 1438682221
Deposit attempt on 2025-10-29 23:15:08 for 1,500 INR
Status: Declined
Funds were not received by Megapari and were automatically returned to your bank account.

• Account ID: 1431997119
Two nearest deposit attempts:
2025-10-30 23:22:06 — Declined
2025-10-26 10:15:43 — Declined
Neither transaction matches 4,200 INR.
Both were rejected and returned to your bank.
The only successful transaction on this account is:
2025-10-26 01:02:45 — 2,300 INR (Successful and credited to your balance).

• Account ID: 1434505145
Deposit attempt on 2025-10-26 12:40:15
Status: Declined
Funds were returned to your bank account.

• Key point
The 4,200 INR payment you mentioned does not appear on any of the accounts you provided.
There is no successful, pending, or rejected transaction of this amount in our system.
This means the funds were not deposited through your Megapari profile and were most likely sent to an incorrect or invalid recipient outside the platform.

Since the payment never entered the Megapari system, it cannot be located or credited on our side.

• What you need to do now
Please contact your bank or payment provider and request a refund of the 4,200 INR transaction.
Explain that the funds were sent to an incorrect or unintended recipient, and you need the amount returned to your account.

Your bank handles such cases directly and will guide you through their refund process.

divyanshudcoder

• India

9 months ago

Hi,
I want to clarify a few things. First, I have been your customer for a long time and I have deposited and withdrawn many times without any issues. I’ve always followed the rules and never had any problem with my payments showing before.

Regarding the multiple accounts under the same IP — I stay in a hostel/shared accommodation, so many users appear under the same Wi-Fi IP. Also, the other accounts were created earlier only because I was facing login issues at that time . I only use one main account, and there was no intention to misuse anything.

About the PDF invoice, I genuinely did not receive any invoice from the cashier when I made the ₹4200 deposit. If you can guide me on where exactly I can download or find it, I will provide it immediately. I will immediately share my bank passbook showing the amount was debited.

I’m fully cooperating and just trying to recover my stuck deposit.

Please check the deposit status on this account number: 1438682221. I had forgotten the password of my main account, so I created a new one. Kindly verify and update me.

Thank you.

Megapari Casino Complaint Stats

Resolved 75 / 75

Avg. Amount $2,138

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino

Missing Deposit of 10k

My ₹10,000 deposit has been missing since 29 Aug.

The casino keeps asking me to wait, but there has been no progress or resolution. The amount was debited from my bank account, and I have already shared my bank statement as proof.

Please investigate and help me get my money back.

88h left

₹10,000

Withdrawal deception and rejection

Dear AskGamblers Team and Megapari Casino Management,

I am filing a formal complaint against Megapari Casino regarding systematic failure to process withdrawals via M-Pesa for Kenyan players.

My account ID is [1548714277 registered in Kenya under([email protected]]. I have been a verified player with full KYC completed. My issue concerns withdrawal.

The core problem is deceptive payment practices. When I deposit, M-Pesa is always available, instant and working. I have deposited multiple times via M-Pesa Paybill and STK push without any issue, and funds reflect immediately. However, when I attempt to withdraw, there is either no M-Pesa withdrawal option available at all in the Cashier, or on the rare occasions when it appears and I submit a request, it is automatically rejected after a few hours with a generic reason like "payment system unavailable" or "try another method", or remains in pending status indefinitely.

I have contacted live chat and emailed support. I have been told to wait, try later, use cryptocurrency, or use another e-wallet that is not practical in Kenya. This is not acceptable because Megapari actively advertises and accepts M-Pesa for Kenya to take deposits, but does not provide a functional corresponding withdrawal channel. This forces players to keep playing until they lose.

This is not an isolated incident. If you visit Megapari's official Facebook page, the comment section and wall are filled with complaints from players from Kenya, Ghana, Nigeria, India, and other countries, all reporting the exact same pattern: deposits work perfectly, withdrawals are rejected, delayed for weeks, or cancelled without valid explanation. This shows a pattern of withholding player funds.

I have attached screenshots showing: 1) M-Pesa available for deposit, 2) No M-Pesa option in withdrawal or rejected status, 3) My M-Pesa statement proving no credit, 4) Chat transcripts.

I request: Immediate release of my KES [121491ksh] via M-Pesa to the same number I used to deposit, or a clear technical explanation with a specific timeline. The current practice violates basic fairness principles where the deposit and withdrawal method should be symmetrical.

Thank you for your intervention.

Account ID: [1548714277 ]

Resolved

Ksh121,491

Deposit delayed for more than a week

It's been over one week that my deposit in the amount of 900 MAD is delayed, I provided all the documents and proofs they asked for even a screen video from my bank. Every time I contact their customers support they tell me to wait 12 hours.
Deposit made 25/08/2026
Last contact with the support was today 01/09/2026

Resolved

د.م.900

Failed Self Exclusion Responsible Gaming

Dear AskGamblers Team,

I am writing to file a formal complaint against the operator Megapari regarding their failure to act on my repeated self-exclusion requests due to gambling addiction, resulting in significant financial losses.

Account details:

Account number: 1709361371
Registered email: < email removed >
Name: < full name removed >
Country: Austria
Registration date: 20 June 2026

Timeline of events:

21 June 2026, 18:34 – I first contacted Megapari support requesting that my account be permanently closed due to gambling addiction.
22 June 2026, 14:40 – I followed up, submitting the requested identification document (Austrian driver's license) along with my closure request, as instructed by support.
27 June 2026, 15:13 – I sent a further reminder, again asking for the account to be closed before my addiction worsened.
30 August 2026, 02:50 – I contacted support again, stating that the account was still open and that I was still able to make deposits, despite having clearly and repeatedly disclosed my gambling addiction over two months earlier.

Despite three separate written requests, all containing the required verification documents, Megapari failed to block my account. As a direct result, I continued gambling and depositing funds on the platform between 23 June 2026 and 31 August 2026, incurring a net loss of approximately €647.89 during this period.

My demands:

Immediate and permanent closure of my Megapari account (account number 1709361371).
Full refund of all losses incurred after 21 June 2026, the date on which I first disclosed my gambling addiction and requested account closure — approximately €647.89
An explanation from Megapari as to why my repeated, documented requests were not processed within their stated 72-hour timeframe, or at any point over more than two months.

Under responsible gambling regulations and Megapari's own stated self-exclusion policy, operators are obligated to act promptly on disclosed gambling addiction and self-exclusion requests. This did not happen in my case, and the operator's inaction directly enabled continued harm.

I have attached screenshots of all correspondence, including timestamps, my identification document submitted per their instructions, and my transaction history showing deposits and withdrawals during the relevant period.

I appeal to Megapari's duty of care and responsibility as a licensed operator to resolve this matter promptly and fairly.

Sincerely,

< full name removed >

68h left

€648

Missing withdrawal 11000 INR

Hello AskGamblers Team,

My Megapari User ID is 516659473.

I requested a bank transfer withdrawal of ₹11,000 on August 8, 2026.

The Megapari system shows that E-transfer No. 5141898213 has been 'completed' at 03:03 am. However, these funds have never been credited to my bank account.

I have checked my official bank and PhonePe statements, and there is no entry for this transaction. Megapari support is completely ignoring my messages.

Please mediate and help me get my money back."

54h left

₹11,000

Megapari kyc lie about attachments not received

Dear AskGamblers Complaint Team,
I am filing this complaint against Megapari regarding the intentional and endless delay of my account verification (KYC).
My details:
Casino: Megapari (megapari.com)
Client ID: 1721645153
Account email: [email protected]
Summary of facts:
I began the KYC process more than 12 days ago and followed their standard procedure step by step: (a) proof of identity, (b) proof of deposit, (c) selfie holding my ID, (d) proof of address. The first three steps are completed. I have sent more than 32 emails to their security department during this period.
At first, their only excuse was "we are not receiving your attachments." To eliminate any technical issue on my side, I began embedding the images directly in the email body and CC'ing my other email addresses on every message — the attachments arrive perfectly on my CC'ed addresses every time. Once the images were in the body, the first steps were approved. This proves their "attachments not received" claim was false from the start.
Since then, they operate on a 72-hour cycle: every ~3 days they reply with a new rejection, a false claim, or a re-request of something already sent.
The final step (proof of address) has become an impossible catch-22:
Image embedded in the email body = rejected, they demand "the original PDF";
Original PDF sent as attachment = "the attachment did not arrive" (the same lie already disproven in point 2);
Google Drive / Dropbox link = rejected, they claim "we cannot click on links."
In other words: image is refused, PDF "never arrives," and links "cannot be clicked." There is literally no remaining way for me to deliver the document — which shows the goal is not verification, but exhaustion.
My proof of address is an official document containing a QR code that can be scanned to verify its authenticity in seconds. They completely ignore this technical fact.
What I have already done: sent the document in every possible format (attachment, embedded image, PDF, cloud link); CC'ed other emails to prove delivery; escalated to [email protected] requesting a supervisor review — with no real resolution.
What I request: that Megapari's security department actually reviews the proof of address already in their possession (sent as PDF, authenticity verifiable via QR code) and finalizes my KYC so I can withdraw my balance. After this experience, I intend to withdraw my funds and close the account — I only want what is mine.
Evidence available and attached: the full history of 32+ emails with timestamps; screenshots of their contradictory replies ("attachment not received," "we cannot click links"); proof that my CC'ed email addresses receive the attachments normally; and the proof-of-address document with the verifiable QR code.
Thank you for your time and mediation

Resolved

$4,137

Fraudulent banking document issued by Payment Provider Account ID 1310841281

1,000,000 ARS Delayed for 17 Days - Fraudulent Bank Receipt Provided by Support
Dear AskGamblers Complaint Team,

I am filing this complaint against Megapari regarding a delayed withdrawal of 1,000,000 ARS (Argentine Pesos) and the issuance of a forged commercial document by their support team.

On I requested multiple withdrawals. I successfully received around 2,500,000 ARS via conventional payment methods without issue. However, for a specific withdrawal of 1,000,000 ARS, I selected an alternative payment gateway available on their platform due to higher limits. This particular transaction has been stalled for over 17 days.

The platform marked the withdrawal as "successful," but the funds never reached my Mercado Pago account. Following my continuous inquiries, Megapari's support team provided me with a supposed bank transfer receipt to prove the transaction was completed.

Due to my professional background in local fund management and bank reconciliation, I audited the provided document and contacted Mercado Pago's official support. The receiving entity confirmed in writing that the receipt provided by Megapari is 100% fake and forged. It lacks any valid clearing record, traceability, or accounting validity.

It is evident that the specific local third-party payment provider used for this transaction suffered a liquidity deficit or a block, and instead of addressing the issue, the support team opted to issue fraudulent documents to buy time. Currently, their live chat refuses to escalate the issue, limiting themselves to automated "wait 24 hours" scripts.

I request AskGamblers' intervention to hold Megapari accountable for issuing forged financial documents and to force the immediate manual settlement of my 1,000,000 ARS.

I have attached all the necessary evidence: the forged receipt, Mercado Pago's official confirmation of the forgery, and chat logs.

Thank you for your time and assistance.

Rejected

$1,000,000

Verification issues

I've been requested to verify my account on the July 19th. Since then I have complied with all requests that come every 2 to 3 days.
I've been asked for:
-ID
-Selfie with ID
-Drivers License
-Passport
-Crypto screenshots
-Utility bill
-Selfie holding a paper with a code and date

And I'm not yet verified and my funds are locked. The amount of data requested is unreasonable . I would like to note that I have not won any money at this casino. My current balance is of 300 Euros and I would like to be able to withdraw this money .

Resolved

€300

Verification Pending

Hello AskGamblers Team,

My account at Megapari Casino is having issues.

Problem:

1. My account verification is pending for more than 50 days.

2. My withdrawal of 72500 BDT is stuck due to pending verification.

I have submitted all requested documents but Megapari support is not helping. They only reply "all consulting provided earlier".

Please help me to verify my account and release my withdrawal.

Thank you.

Account Id: 1640912975

Resolved

Rejected withdrawal

Dear Megapari Support,

I am submitting a formal complaint regarding my withdrawal requests.

For the past two days, I have been trying to withdraw my funds to my Swedbank Mastercard, but every request has been rejected with the following error message:

“Declined by operator. (Payment processing error).”

My account details:

Name: <removed>

Account ID: 1743561391

Please investigate this issue immediately and explain the exact reason why my withdrawals are being declined. If withdrawals to my Mastercard are not supported, please enable an alternative withdrawal method, such as a SEPA bank transfer, and process my withdrawal without further delay.

If this issue is not resolved promptly or I do not receive a clear explanation, I will escalate this matter by submitting complaints to the relevant regulatory and consumer protection authorities.

I expect a prompt response and the immediate release of my funds.

Kind regards,

Account ID: 1743561391

Resolved

€2,850