Complaint #162 Megapari Casino

Payment not credited rs4200

By DIVYANSHU G.

6 months ago

Hi,
I made a deposit of ₹4200, but the amount is still not reflecting in my account. It has been some time since the transaction, and the money has already been debited from my bank.

Please verify the payment status and update my account balance as soon as possible. Let me know if you need any additional details from my side.

Disputed Casino Megapari Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Megapari Casino management provided full information missing funds related.

The player should follow operator's advise as given and contact bank and / or payment provider for further assistance and refund in question.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

divyanshudcoder

• India

6 months ago

I am not making up any stories. I don’t even know the payment provider personally, so why would I pay ₹4,200 to a random person? I followed the steps on your official website and made the payment through your portal only.

The amount was deducted immediately, and when it didn’t reflect, I contacted your chat support right away. I have already shared all the proof from my bank. Please re-check the transaction on your end properly and help resolve this issue.

Megapari Casino

• Representative

6 months ago

Thank you for your message. We have carefully rechecked all three accounts you provided. Below is the verified status for each of them.

• Account ID: 1438682221
Deposit attempt on 2025-10-29 23:15:08 for 1,500 INR
Status: Declined
Funds were not received by Megapari and were automatically returned to your bank account.

• Account ID: 1431997119
Two nearest deposit attempts:
2025-10-30 23:22:06 — Declined
2025-10-26 10:15:43 — Declined
Neither transaction matches 4,200 INR.
Both were rejected and returned to your bank.
The only successful transaction on this account is:
2025-10-26 01:02:45 — 2,300 INR (Successful and credited to your balance).

• Account ID: 1434505145
Deposit attempt on 2025-10-26 12:40:15
Status: Declined
Funds were returned to your bank account.

• Key point
The 4,200 INR payment you mentioned does not appear on any of the accounts you provided.
There is no successful, pending, or rejected transaction of this amount in our system.
This means the funds were not deposited through your Megapari profile and were most likely sent to an incorrect or invalid recipient outside the platform.

Since the payment never entered the Megapari system, it cannot be located or credited on our side.

• What you need to do now
Please contact your bank or payment provider and request a refund of the 4,200 INR transaction.
Explain that the funds were sent to an incorrect or unintended recipient, and you need the amount returned to your account.

Your bank handles such cases directly and will guide you through their refund process.

divyanshudcoder

• India

6 months ago

Hi,
I want to clarify a few things. First, I have been your customer for a long time and I have deposited and withdrawn many times without any issues. I’ve always followed the rules and never had any problem with my payments showing before.

Regarding the multiple accounts under the same IP — I stay in a hostel/shared accommodation, so many users appear under the same Wi-Fi IP. Also, the other accounts were created earlier only because I was facing login issues at that time . I only use one main account, and there was no intention to misuse anything.

About the PDF invoice, I genuinely did not receive any invoice from the cashier when I made the ₹4200 deposit. If you can guide me on where exactly I can download or find it, I will provide it immediately. I will immediately share my bank passbook showing the amount was debited.

I’m fully cooperating and just trying to recover my stuck deposit.

Please check the deposit status on this account number: 1438682221. I had forgotten the password of my main account, so I created a new one. Kindly verify and update me.

Thank you.

Megapari Casino Complaint Stats

Resolved 65 / 65

Avg. Amount $2,324

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

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My two Deposits amount not credited to my megapari account I am facing this issue every time I am daily chat with megapari team but my problem not rectified please ask gamblers team please solve my problem.
My first Deposit amount 1700 date of 26-05-2026 second Deposit 8000 date of 06-06-2026 this two amounts not credited my megapari account for Ur reference.
I will attach my transaction pics and my bank statement also

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Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

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Withdrawal being delayed no legitimate reason

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I keep getting told to wait 12 hours over and over again. They say finance hasn't come up with a solution and to come back in 12 hours. & it's getting really frustrating because it only took a call hours for my past withdrawals to complete, so I really dont understand why this is happening now, and I am not receiving any help whatsoever

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Deposit amount not credited my megapari account

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Intentionally delaying verification

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Again i am facing the same issue.

Withdrawal amount has not been credited to my bank account. 10000 INR since 03-04-2026

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For your reference, I will attach the withdrawal request photo

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Withholding 200888 INR for over 30 days

I am filing this complaint against Megapari for the unjustified delay in account verification and withholding of my funds amounting to ₹200,888.

My account has been under KYC verification for more than 30 days, despite the fact that I have submitted all the requested documents multiple times.

Documents already submitted:

Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

At one point, they even asked about my relationship with another person, which has no relevance to my account verification. This raises serious concerns about their verification process.

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Withdrawal remains blocked despite full compliance

I have confirmed multiple times that I am the sole owner of the account. All deposits were made by me personally

Despite this, Megapari has failed to complete verification or allow withdrawal.

My Request: Immediate completion of KYC, immediate release of my funds ₹200,888, and a clear explanation for this delay

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I request that AskGamblers intervene and help resolve this matter.

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