Complaint #291
Megapari Casino
Verification prolonged for 12 days with repeated document requests
5 hours ago
I am submitting this complaint regarding the prolonged verification process on my MegaPari account.
My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.
So far, I have submitted:
My national ID card.
A selfie holding my ID while my MegaPari account was open and visible on my computer.
A utility bill and an official document confirming my residential address.
Proof and screenshots of my cryptocurrency transactions.
After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.
The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.
I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.
This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.
I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.
I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.
I would appreciate AskGamblers’ assistance in resolving this matter.
My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.
So far, I have submitted:
My national ID card.
A selfie holding my ID while my MegaPari account was open and visible on my computer.
A utility bill and an official document confirming my residential address.
Proof and screenshots of my cryptocurrency transactions.
After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.
The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.
I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.
This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.
I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.
I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.
I would appreciate AskGamblers’ assistance in resolving this matter.
Megapari Casino Complaint Stats
Resolved
82 / 82
Avg. Amount
$1,971
Avg. Complaint Duration
8 days
Avg. Response Time
1 day
Megapari Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 64 out of 64 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
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