Complaint #100 Megapari Casino

2 weeks of waiting for verification and 2850 USDT unable to withdraw

By Garoruj

1 year ago

Greetings,

I want to submit a complaint about this sportbook / casino, I ihave 2850 USDT on my account I placed bets on nba games, the problem began 2 weeks ago when I tried to withdraw my funds they told me I should submit my documents for verification, I was like this is fair. So ever since 17th of January this verification process is not completed, I have submitted the following documents: my ID, a selfie with my ID, my utilities bill for the last 3 months, my passport, my driver license, and somehow all of this is not enough, this is a clear violation of thier own terms and conditions which states the verification procedure takes up to 72 hours, I'm so far over 11 days in and they are yet to verify my account. Even tho there is no problem with the documents that I sent all the information are clear and readable as the security team of megapari never asked me to re send pictures because they are all clear. Which makes me believe they are deliberately stalling to make the withdrawal, I have never seen a casino that takes 12 days to verify and they keep asking for more documents, and they make me wait 72 hours then ask for another document.

This is already very concerning because they are delaying this process, each 3 days they ask for new documents, I have sent passport, my driver license, a selfie, my utility bill. There is no need for all this. Documents and the account is not verified yet, this verification process being going on since 17th of January, they are not showing any signs of completing the verification.

I feel hopeless my funds are being held by megapari and I have no other place to report this problem other than this forum. I’m open to provide any information asked by either party I just want to withdraw my full funds and end this saga because I will it be playing here anymore .

Disputed Casino Megapari Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Megapari Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Megapari Casino

• Representative

10 months ago

Dear @AskGamblers
Dear @Garoruj

Thank you for your patience. We would like to begin by acknowledging the long time period since this complaint was originally filed. We understand how unusual it may seem to see a case reopened after so many months. However, out of respect for the process and a commitment to clarity and fairness, we reassessed the situation in full.

After the renewed investigation, our Security Department reconfirmed that the submitter is directly linked to a second account registered on Megapari. This conclusion is not based on any single coincidence. It results from several overlapping internal indicators that, taken together, form a clear and consistent pattern. While the detailed mechanisms of our detection system cannot be disclosed publicly, the findings are definitive and not under dispute on our side.

This situation represents a direct breach of the Megapari Terms and Conditions. Specifically:

6. Accounts, Deposits and Withdrawals
6.1.1 A customer is allowed to have only one account, and only one account may be registered per family, address, email address, IP address, or payment method.
6.1.2 A customer may not register again under a new email address or as a “new” customer.
https://megapari.com/en/information/rules/terms/6

These rules form the foundation of account integrity. When more than one account is registered and operated by the same individual, especially when both accounts contain financial activity, it creates an environment where bonus structures, betting limits, verification procedures, and withdrawal rules can be circumvented. This is exactly why the one account rule exists and why it is enforced consistently across the industry.

The Terms also clarify responsibility for account activity:

7. The account holder confirms that all actions on the account are performed by themselves. If a third party accesses or operates the account, the account holder bears full responsibility.

This means that regardless of how the second account was created or accessed, the responsibility lies with the player. Multiple access points, shared credentials, or duplicated personal information automatically fall under this rule.

Finally, Megapari’s right to act in such situations is outlined in:

10. If a customer does not comply with the Company rules, including breaching the T&C, the Company reserves the right to refuse withdrawal requests.

The linkage between these sections is direct and unambiguous:
• Sections 6.1.1 and 6.1.2 define the violation.
• Section 7 places full responsibility for any such violation on the account holder.
• Section 10 establishes the Company’s right to refuse withdrawals when a violation is confirmed.

In this case, the sequence of events follows the Terms precisely. Once the multi account breach was detected, the withdrawal could not be processed. The remaining balance was returned to the originating sender, and Megapari no longer holds any funds related to this complaint.

We must underline that the original claim suggested that Megapari was delaying verification or withholding money. After the full review and re evaluation, it is clear that the obstacle to withdrawal was not created by the Company, but by the player’s own violation of the rules. Our actions were aligned with standard industry practice and the exact Terms accepted by the customer during registration.

We kindly ask the AskGamblers Team to review the status of this complaint in light of the verified findings and the results of our internal investigation.

Warm regards,
Megapari Team

AskGamblers

• Support Team

10 months ago

Dear all,

This complaint has been reopened as per Megapari Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Garoruj

1 year ago

I do not see any way to resolve this problem other than giving me my full winnings which I rightfully won 2851 USDT , or if they really want to refund and void my bets , only last month I have deposited around 3000-4000 USDT i should receive the full amount as refund ,

Dear Askgamblers , I ask you to investigate this matter more deeply , this company megapari IS only doing this to not pay up my winnings , because they only refused to pay and made my bets as VOID when I won , id like to ask why don’t you void my bets that are “ loss” and refund me the full amount, this is a clear violation and abuse of player’s right , I’ll exclusively share details of my upcoming lawsuit against these fraudsters with you guys at Askgamblers , feel free to email me at any given time

Megapari Casino Complaint Stats

Resolved 82 / 82

Avg. Amount $1,971

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 64 out of 64 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino

Deposit delayed for 3 days

It's been three days that my deposit in the amount of 100 MAD is delayed.

I provided all the documents and proofs they asked for, even a screen recording from my bank.

Every time I contact their customer support, they tell me to wait 12 hours, and I keep running in the same circle.

This is not the first time I have faced this issue.

Resolved

د.م.100

Deposit of 4500 INR not credited in megapari

I made a deposit of Rs.4500 on 22nd September 2026 and the funds successfully left my bank account, but they didn't get deposited in my megapari account.

I have already contacted them through chat and over phone call and even sent them the screenshot of the transaction.

It's been more than 16 hours and the deposit is still pending and I haven't received proper response from megapari team. The UTR of my transaction is 120045411350.

I'm attaching the screenshot of the transaction too. Kindly have a look into it and deposit my funds into megapari account.

Resolved

₹4,500

My account is getting verified from two months

Dear askgamblers team,

I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately from two months.

Player ID: 1737122479
Withdrawal amount: 70000 inr
Registered mail: < email removed >

I requested a withdrawal from my Megapari account two months ago. Since then, Megapari has repeatedly required verification and additional documents from me.

I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. I have completed all required KYC/verification procedures.

Despite providing everything requested and waiting for two months, my withdrawal has still not been paid and my funds remain unavailable.

I have contacted Megapari’s support team regarding the issue, but the matter has not been resolved. I have not received a clear and satisfactory explanation for why my withdrawal continues to be delayed.

I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.

I have provided all the documents and selfie with document, selfie with given code written on the paper , selfie with megapari account and selfie with the conversation and still the account is not verified.

I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.

Thank you for your assistance.

14h left

₹70,000

Cashback Timer Reset and Refusal

I am filing a formal complaint against Megapari Casino regarding my account (ID: 764583593).

I am a Bronze VIP player with over 870,000 experience points. My cashback feature has been broken for over 9 days. Instead of fixing it, the system reset my timer and added 4 extra days of waiting time (currently showing 04:09:17).

I contacted live support multiple times. Agent "Adam" acknowledged a problem but did not fix it. Agent "Sam" repeatedly sent automated "maintenance" messages and refused to escalate the issue. When I insisted on speaking to a Supervisor, Sam replied that my continued writing will not change anything.

I have screenshots of all conversations and the timer issue as proof.

I demand:

An immediate manual reset of my cashback timer.
Immediate credit of my full accumulated cashback amount (which I estimate to be approximately $500 based on my Bronze 6% cashback rate) to my account.
An apology for the delay and unprofessional support.

I kindly request your mediation to resolve this issue, as Megapari's support is refusing to help.

Resolved

$500

Has Not Paid My Withdrawal for Over 30 Days Despite Completing All Verification

I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately one month.

Casino/Betting Site: Megapari
Player ID: 1785956359
Registered Email: < email removed >
Withdrawal Amount: [AMOUNT]
Withdrawal Request Date: [DATE]

I requested a withdrawal from my Megapari account approximately one month ago. Since then, Megapari has repeatedly required verification and additional documents from me.

I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. As far as I am aware, I have completed all required KYC/verification procedures.

Despite providing everything requested and waiting for approximately 30 days, my withdrawal has still not been paid and my funds remain unavailable.

I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.

I can provide evidence including:

Screenshots of my withdrawal request;
My correspondence with Megapari;
Evidence of the verification/KYC requests;
Evidence showing that I submitted the requested documents;
Screenshots showing the current status of my withdrawal.

I am willing to provide any additional non-sensitive evidence required to verify my complaint.

I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.

Thank you for your assistance.

Player ID: 1785956359

Resolved

Megapari withdrawal 275000 XOF approved but never received

Player ID: 1681013105

Withdrawal ID: 5265653131

Date: 09/09/2026 21:14 UTC

Amount: 275,000 XOF via Wave Fast

Phone: < phone removed >

Status on Megapari: APPROVED - balance deducted but funds never arrived on Wave

Dear AskGamblers Team,

I requested a withdrawal of 275,000 XOF via Wave Fast on 09/09/2026. On Megapari the status shows APPROVED and the balance was deducted, but I never received anything on my Wave account < phone removed >.

I checked my Wave statement from 09/09 to 15/09/2026 - no credit of 275,000 XOF. Megapari support says "payment was successful" but cannot provide a Wave transaction ID.

Evidence attached:

1. Megapari transaction screenshot showing APPROVED withdrawal 5265653131

2. Wave statement proving no incoming 275k

I request that Megapari either provide a valid Wave transaction ID or refund the 275,000 XOF to my player balance.

Thank you.

Resolved

FCFA275,000

Pending Withdrawal

My name is < full name removed >.

On 26th August 2026 I requested a withdrawal which was approved but has never been honored.

I have been taken in circles by support for 19 days now with no end in sight. They have refused to give me a timeline and I fear they'll never pay unless pressure is applied. I submitted my statement as requested

The account ID is 672934003
Account email < email removed >
Account name < account name removed >

95h left

Ksh1,800

Delayed withdrawal issue

I requested a withdrawal of INR 12,100 on September 4th, 2026, from my MegaPari account (User ID: 1750436367).

It has been 6 days, and the funds have not been credited to my bank account.

Live chat support continuously gives copy-paste automated responses asking for 12-hour delays without providing a bank UTR/RRN number. I request immediate processing or refund.

Resolved

₹12,100

Missing Deposit of 10k

My ₹10,000 deposit has been missing since 29 Aug.

The casino keeps asking me to wait, but there has been no progress or resolution. The amount was debited from my bank account, and I have already shared my bank statement as proof.

Please investigate and help me get my money back.

Resolved

₹10,000

Withdrawal deception and rejection

Dear AskGamblers Team and Megapari Casino Management,

I am filing a formal complaint against Megapari Casino regarding systematic failure to process withdrawals via M-Pesa for Kenyan players.

My account ID is [1548714277 registered in Kenya under([email protected]]. I have been a verified player with full KYC completed. My issue concerns withdrawal.

The core problem is deceptive payment practices. When I deposit, M-Pesa is always available, instant and working. I have deposited multiple times via M-Pesa Paybill and STK push without any issue, and funds reflect immediately. However, when I attempt to withdraw, there is either no M-Pesa withdrawal option available at all in the Cashier, or on the rare occasions when it appears and I submit a request, it is automatically rejected after a few hours with a generic reason like "payment system unavailable" or "try another method", or remains in pending status indefinitely.

I have contacted live chat and emailed support. I have been told to wait, try later, use cryptocurrency, or use another e-wallet that is not practical in Kenya. This is not acceptable because Megapari actively advertises and accepts M-Pesa for Kenya to take deposits, but does not provide a functional corresponding withdrawal channel. This forces players to keep playing until they lose.

This is not an isolated incident. If you visit Megapari's official Facebook page, the comment section and wall are filled with complaints from players from Kenya, Ghana, Nigeria, India, and other countries, all reporting the exact same pattern: deposits work perfectly, withdrawals are rejected, delayed for weeks, or cancelled without valid explanation. This shows a pattern of withholding player funds.

I have attached screenshots showing: 1) M-Pesa available for deposit, 2) No M-Pesa option in withdrawal or rejected status, 3) My M-Pesa statement proving no credit, 4) Chat transcripts.

I request: Immediate release of my KES [121491ksh] via M-Pesa to the same number I used to deposit, or a clear technical explanation with a specific timeline. The current practice violates basic fairness principles where the deposit and withdrawal method should be symmetrical.

Thank you for your intervention.

Account ID: [1548714277 ]

Resolved

Ksh121,491