Complaint #100 Megapari Casino

2 weeks of waiting for verification and 2850 USDT unable to withdraw

By Garoruj

1 year ago

Greetings,

I want to submit a complaint about this sportbook / casino, I ihave 2850 USDT on my account I placed bets on nba games, the problem began 2 weeks ago when I tried to withdraw my funds they told me I should submit my documents for verification, I was like this is fair. So ever since 17th of January this verification process is not completed, I have submitted the following documents: my ID, a selfie with my ID, my utilities bill for the last 3 months, my passport, my driver license, and somehow all of this is not enough, this is a clear violation of thier own terms and conditions which states the verification procedure takes up to 72 hours, I'm so far over 11 days in and they are yet to verify my account. Even tho there is no problem with the documents that I sent all the information are clear and readable as the security team of megapari never asked me to re send pictures because they are all clear. Which makes me believe they are deliberately stalling to make the withdrawal, I have never seen a casino that takes 12 days to verify and they keep asking for more documents, and they make me wait 72 hours then ask for another document.

This is already very concerning because they are delaying this process, each 3 days they ask for new documents, I have sent passport, my driver license, a selfie, my utility bill. There is no need for all this. Documents and the account is not verified yet, this verification process being going on since 17th of January, they are not showing any signs of completing the verification.

I feel hopeless my funds are being held by megapari and I have no other place to report this problem other than this forum. I’m open to provide any information asked by either party I just want to withdraw my full funds and end this saga because I will it be playing here anymore .

Disputed Casino Megapari Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Megapari Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Megapari Casino

• Representative

6 months ago

Dear @AskGamblers
Dear @Garoruj

Thank you for your patience. We would like to begin by acknowledging the long time period since this complaint was originally filed. We understand how unusual it may seem to see a case reopened after so many months. However, out of respect for the process and a commitment to clarity and fairness, we reassessed the situation in full.

After the renewed investigation, our Security Department reconfirmed that the submitter is directly linked to a second account registered on Megapari. This conclusion is not based on any single coincidence. It results from several overlapping internal indicators that, taken together, form a clear and consistent pattern. While the detailed mechanisms of our detection system cannot be disclosed publicly, the findings are definitive and not under dispute on our side.

This situation represents a direct breach of the Megapari Terms and Conditions. Specifically:

6. Accounts, Deposits and Withdrawals
6.1.1 A customer is allowed to have only one account, and only one account may be registered per family, address, email address, IP address, or payment method.
6.1.2 A customer may not register again under a new email address or as a “new” customer.
https://megapari.com/en/information/rules/terms/6

These rules form the foundation of account integrity. When more than one account is registered and operated by the same individual, especially when both accounts contain financial activity, it creates an environment where bonus structures, betting limits, verification procedures, and withdrawal rules can be circumvented. This is exactly why the one account rule exists and why it is enforced consistently across the industry.

The Terms also clarify responsibility for account activity:

7. The account holder confirms that all actions on the account are performed by themselves. If a third party accesses or operates the account, the account holder bears full responsibility.

This means that regardless of how the second account was created or accessed, the responsibility lies with the player. Multiple access points, shared credentials, or duplicated personal information automatically fall under this rule.

Finally, Megapari’s right to act in such situations is outlined in:

10. If a customer does not comply with the Company rules, including breaching the T&C, the Company reserves the right to refuse withdrawal requests.

The linkage between these sections is direct and unambiguous:
• Sections 6.1.1 and 6.1.2 define the violation.
• Section 7 places full responsibility for any such violation on the account holder.
• Section 10 establishes the Company’s right to refuse withdrawals when a violation is confirmed.

In this case, the sequence of events follows the Terms precisely. Once the multi account breach was detected, the withdrawal could not be processed. The remaining balance was returned to the originating sender, and Megapari no longer holds any funds related to this complaint.

We must underline that the original claim suggested that Megapari was delaying verification or withholding money. After the full review and re evaluation, it is clear that the obstacle to withdrawal was not created by the Company, but by the player’s own violation of the rules. Our actions were aligned with standard industry practice and the exact Terms accepted by the customer during registration.

We kindly ask the AskGamblers Team to review the status of this complaint in light of the verified findings and the results of our internal investigation.

Warm regards,
Megapari Team

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per Megapari Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Garoruj

1 year ago

I do not see any way to resolve this problem other than giving me my full winnings which I rightfully won 2851 USDT , or if they really want to refund and void my bets , only last month I have deposited around 3000-4000 USDT i should receive the full amount as refund ,

Dear Askgamblers , I ask you to investigate this matter more deeply , this company megapari IS only doing this to not pay up my winnings , because they only refused to pay and made my bets as VOID when I won , id like to ask why don’t you void my bets that are “ loss” and refund me the full amount, this is a clear violation and abuse of player’s right , I’ll exclusively share details of my upcoming lawsuit against these fraudsters with you guys at Askgamblers , feel free to email me at any given time

Megapari Casino Complaint Stats

Resolved 64 / 64

Avg. Amount $2,360

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

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Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

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Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

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