Complaint #49 Mega Dice Casino

Winning voided and account closed

By Amanbhai11

10 months ago

All documents were submitted, and the verification was successful.

After that, the amount was deducted. The account was closed.

Please help me open my account and get my money back.

Both the deposit and winning amounts were deducted.

We are ready to provide any documents that are requested.

We haven't violated any rules.

Disputed Casino Mega Dice Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mega Dice Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mega Dice Casino

• Representative

9 months ago

Hi there,

The player breached our Terms and Conditions 17., 17.1.3.1. and 17.1.3.7.
Therefore, the account closure was carried out in full accordance with our T&C.

Kind regards,
Mega Dice Casino Team

AskGamblers

• Support Team

10 months ago

Dear all,

This complaint has been reopened as per Mega Dice Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

10 months ago

Dear Mega Dice Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mega Dice Casino Complaint Stats

Resolved 9 / 13

Avg. Amount $7,811

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Mega Dice Casino Complaint Summary

Most user complaints about this operator fall under the Accounts Handling category.

So far, 5 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (84)

Mega Dice Casino Complaints

See all complaints for this casino

Closed account and stole money

I made deposit for 1000e and after about one month my balance was 2000e. I made KYC verification and all went fine. When I try to withdraw they closed my account and took all money including the deposit. Megadice sent email claim that I violated rules but that is impossible. I can not login anymore.

Resolved

Account locked and gone money

Dear Sir/Madam, Mega Dice Casino has locked my account, voided all bets, and taken all the money including my deposit? I do not have access to my account and cannot send you pictures, but there was $900 in the account. They asked me to send documents for the withdrawal, which I did, and after that I received an email with no explanation stating that I had violated the rules and that I no longer have access to the account. I do not understand what I did wrong and why they voided all my bets, and how they could take my deposit?

Resolved

Megadice closed my account with 72000 inside and they are evading me since two weeks

Hello, guys I'm devastated. Megadice 15 days ago closed my account without notice or something, I have inside 72.000 usdt.

I send emails and they are not responding to any mail..

Even in live chat, they ignore me, they close the chat at the same time I say something..

I am filing an urgent complaint requesting your immediate investigation and mediation against Megadice (operated by Megablock Gaming). I am currently owed USD 72,000, which has not been paid and has been outstanding for more than two weeks (14 business days) despite repeated attempts to resolve the matter directly.

Summary of the issue

Amount owed: USD 72,000.
megadice.com
Attempts to communicate: multiple emails (no reply for weeks); Live Chat sessions are immediately closed by their staff without response.
Payment anomaly: the operator claims to have paid the balance, but the funds were sent to a cryptocurrency wallet that is not mine. At no time did Megadice request my wallet address, and they never confirmed any payout destination. The only reasonable expectation was payment to the wallet where I originally deposited, or at minimum, prior confirmation of the destination wallet.
Licensing concern: according to my information, Megadice/Megablock Gaming does not hold a valid Curaçao license (their Curaçao licenses were terminated in 2024). I request that AskGamblers verify the operator’s licensing status and take this into account.

Why I request AskGamblers’ involvement

Your platform is uniquely placed to review disputed payouts, contact operators on behalf of players, and escalate unresolved issues to regulators. I request that AskGamblers open a mediation case, contact Megadice/Megablock Gaming to demand immediate remediation, and advise on next steps if the operator refuses to cooperate.

Variables and evidence I am providing (and which I understand AskGamblers typically considers when deciding to accept/approve a complaint):

Please I need your help.

Unresolved

$72,000

Closed my account without any reason

I have been using the Mega Dice Casino for more than a week and bet every day and spend almost 10hrs a day playing dota basketball soccer tennis or any sports available to bet.and when I withdraw they ask my ID and bills a day after submitted the documents they just closed my account with 1760usdt balance without any reason and they said I violated their rules and conditions but they refuse to tell if which condition I violated and very unfair for me and try to contact the customer service but they don't reply.please need your help

Unresolved

$1,760

Complaint regarding unexplained account closure and funds

I am writing to formally lodge a complaint regarding the unexpected and unexplained closure of my MegaDice Casino account.

Username/Email linked to the account: < sent to the casino >

Date of closure: 19.6.2025

Balance at the time of closure: ~$1500

Total deposited: $777,71

Despite having successfully verified my account and complying with all requested documentation, without warning or justification my account has been closed. To date, I have received no detailed explanation for this action and, more importantly, no return of my remaining balance.

I request an immediate and transparent explanation for the closure of my account, as well as a full refund of the remaining funds. I would also like to be informed if there are any allegations or claims of terms of service violations, and if so, to be provided with clear evidence.

If this issue is not resolved promptly, I will be forced to escalate the matter to relevant regulatory bodies, payment providers, and consumer protection agencies. I would prefer to resolve this amicably and directly with your support team, but I expect transparency and fairness in return.

Please confirm receipt of this message and respond with the steps you will take to resolve this situation.

Resolved

Account closure with funds

Hello,

The MegaDice casino closed my account without notice, with more than $550 in its balance (for an initial deposit of 100USDT). They refuse to pay me, and even refuse to refund my initial deposit. They claim to have violated their terms and conditions, but refuse to tell me which condition I violated, despite my requests. They finally told me that the decision was internal, and that it would remain unchanged. I'm asking for your help.

Resolved

Confiscated all my winnings 550 usdt

I won $550. I put the money on withdrawal. The withdrawal was cancelled and they asked for verification. They asked for a photo of my passport, a selfie with my passport and a bank statement. I sent them all these photos. And 5 minutes later my account was banned. I was told in the chat that I violated their terms. I don't understand what I violated. I am ready to provide any documents. They don't tell me anything

Resolved

$550

Unjust Account Closure and Confiscation of Funds by Mega Dice

I am filing a complaint against Mega Dice casino because they closed my account and confiscated all my funds without giving me a clear reason.

On [05/18/2025

], I received a message saying my account was closed due to an alleged breach of their Terms and Conditions, but they never told me which rule I broke despite my requests for clarification.

I have always played fairly and followed the rules. This sudden closure and loss of funds has caused me serious financial harm. Mega Dice has refused to explain or discuss the issue further, which I believe is unfair and unprofessional.

I ask AskGamblers to help me get a clear explanation and to recover my funds if possible. I have attached screenshots of the messages from Mega Dice for your reference.

Thank you for your support.

Rejected

€80

Account Closed Balance confiscated with no reason

I started using MegaDice 19th of April, deposited 650 usd. Everything looked ok, i used it for about 2 weeks when i noticed my betting limits are lowered. . I used it only for sportsbetting. I wanted to withdraw part of balance and got email for verification. I have sent all what they asked, was normal standard verification ID + Selfie and verification of adress. I passed ID verification and adress was on pending. When i woke up next morning i got following email:

Hello,

Greetings from Mega Dice!

Please note that your account has been closed due to a breach of our terms and conditions.

Unfortunately the account will remain closed as internal and final decision.

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Armando
Mega Dice Support

There is no reason for it. I sent official electricity bill.. On account was around 2550usd in momment when they took out money from my account and i noticed that i cant even log in anymore. I tried to find out why they did it, but they not give response. Just say i break some rule and dont say which. I am honest player, account is mine, i did nothing wrong, please help me to get justify here. Thanks.

Resolved

$2,550

Impossible to verify address

Actually, the situation is very strange. They simply don’t verify my address document, and the reason is unknown. I passed the ID and face verification in 2 minutes, but verifying my address turned out to be impossible.

My first address verification document was rejected after 1-2 hours, and naturally, they didn’t provide any reason. I had to contact support myself via chat, after which they explained that the team requested a phone or internet contract as proof of address. Okay, I spent 2 days getting this contract from the office, complete with stamps, took a photo, and sent it on April 23 or 24.

After that, they just aren’t reviewing it. I’ve messaged them almost daily, asking about the status of my document, and every time, they reply with the same default answer: “Your document is under review, and we’ll respond via email as soon as possible.” I’ve been getting this generic response for 2 weeks now.

No one from support can help me—I contacted them via website chat and email, but it’s always the same response. How to complete this magical address verification remains unknown. At this point, I think it’s just a scam.

In fact my money has been frozen, and I guess nothing will change.

Maybe they will just close my account with my money.

The amount of loss is 9300 USD

Unresolved

$9,300