Winning voided and account closed

Hello, guys I'm devastated. Megadice 15 days ago closed my account without notice or something, I have inside 72.000 usdt.

I send emails and they are not responding to any mail..

Even in live chat, they ignore me, they close the chat at the same time I say something..

 I am filing an urgent complaint requesting your immediate investigation and mediation against Megadice (operated by Megablock Gaming). I am currently owed USD 72,000, which has not been paid and has been outstanding for more than two weeks (14 business days) despite repeated attempts to resolve the matter directly.

Summary of the issue

• Amount owed: USD 72,000.
• megadice.com 
• Attempts to communicate: multiple emails (no reply for weeks); Live Chat sessions are immediately closed by their staff without response.
• Payment anomaly: the operator claims to have paid the balance, but the funds were sent to a cryptocurrency wallet that is not mine. At no time did Megadice request my wallet address, and they never confirmed any payout destination. The only reasonable expectation was payment to the wallet where I originally deposited, or at minimum, prior confirmation of the destination wallet.
• Licensing concern: according to my information, Megadice/Megablock Gaming does not hold a valid Curaçao license (their Curaçao licenses were terminated in 2024). I request that AskGamblers verify the operator’s licensing status and take this into account.

Why I request AskGamblers’ involvement

Your platform is uniquely placed to review disputed payouts, contact operators on behalf of players, and escalate unresolved issues to regulators. I request that AskGamblers open a mediation case, contact Megadice/Megablock Gaming to demand immediate remediation, and advise on next steps if the operator refuses to cooperate.

Variables and evidence I am providing (and which I understand AskGamblers typically considers when deciding to accept/approve a complaint):

Please I need your help.

I am writing to formally lodge a complaint regarding the unexpected and unexplained closure of my MegaDice Casino account.

Username/Email linked to the account: < sent to the casino >

Date of closure: 19.6.2025

Balance at the time of closure: ~$1500

Total deposited: $777,71

Despite having successfully verified my account and complying with all requested documentation, without warning or justification my account has been closed. To date, I have received no detailed explanation for this action and, more importantly, no return of my remaining balance.

I request an immediate and transparent explanation for the closure of my account, as well as a full refund of the remaining funds. I would also like to be informed if there are any allegations or claims of terms of service violations, and if so, to be provided with clear evidence.

If this issue is not resolved promptly, I will be forced to escalate the matter to relevant regulatory bodies, payment providers, and consumer protection agencies. I would prefer to resolve this amicably and directly with your support team, but I expect transparency and fairness in return.

Please confirm receipt of this message and respond with the steps you will take to resolve this situation.

I am filing a complaint against Mega Dice casino because they closed my account and confiscated all my funds without giving me a clear reason.

On [05/18/2025

], I received a message saying my account was closed due to an alleged breach of their Terms and Conditions, but they never told me which rule I broke despite my requests for clarification.

I have always played fairly and followed the rules. This sudden closure and loss of funds has caused me serious financial harm. Mega Dice has refused to explain or discuss the issue further, which I believe is unfair and unprofessional.

I ask AskGamblers to help me get a clear explanation and to recover my funds if possible. I have attached screenshots of the messages from Mega Dice for your reference.

Thank you for your support.

Actually, the situation is very strange. They simply don’t verify my address document, and the reason is unknown. I passed the ID and face verification in 2 minutes, but verifying my address turned out to be impossible.

My first address verification document was rejected after 1-2 hours, and naturally, they didn’t provide any reason. I had to contact support myself via chat, after which they explained that the team requested a phone or internet contract as proof of address. Okay, I spent 2 days getting this contract from the office, complete with stamps, took a photo, and sent it on April 23 or 24.

After that, they just aren’t reviewing it. I’ve messaged them almost daily, asking about the status of my document, and every time, they reply with the same default answer: “Your document is under review, and we’ll respond via email as soon as possible.” I’ve been getting this generic response for 2 weeks now.

No one from support can help me—I contacted them via website chat and email, but it’s always the same response. How to complete this magical address verification remains unknown. At this point, I think it’s just a scam.

In fact my money has been frozen, and I guess nothing will change.

Maybe they will just close my account with my money.

The amount of loss is 9300 USD