Complaint #26 Mega Dice Casino

Account Closed Balance confiscated with no reason

By dovlacar

1 year ago

I started using MegaDice 19th of April, deposited 650 usd. Everything looked ok, i used it for about 2 weeks when i noticed my betting limits are lowered. . I used it only for sportsbetting. I wanted to withdraw part of balance and got email for verification. I have sent all what they asked, was normal standard verification ID + Selfie and verification of adress. I passed ID verification and adress was on pending. When i woke up next morning i got following email:

Hello,

Greetings from Mega Dice!

Please note that your account has been closed due to a breach of our terms and conditions.

Unfortunately the account will remain closed as internal and final decision.

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Armando
Mega Dice Support

There is no reason for it. I sent official electricity bill.. On account was around 2550usd in momment when they took out money from my account and i noticed that i cant even log in anymore. I tried to find out why they did it, but they not give response. Just say i break some rule and dont say which. I am honest player, account is mine, i did nothing wrong, please help me to get justify here. Thanks.

Disputed Casino Mega Dice Casino

Reason Account closure

Amount $2550

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dovlacar

1 year ago

Please close the case, they verified my account and i withdraw half balance, they paid out.

dovlacar

1 year ago

I have update in my case. I wrote to their complaint team and they responded me:

Hi Vladimir,

I can confirm that your account is fully active with no restrictions in place.

Additionally, all of your funds are securely available in your casino wallet. If you experience any issues or have further questions, please don’t hesitate to contact us — we’re here to help.

Best regards,
Mega Dice Complaints

There are two possibilities how i succed to log in. I was writting wrong password as i put same password which put everywhere, on Mega Dice must be one special caracter , but i think i was trying with special caracter too, can not remember really, and second that they reopened account... Same day WSM Casino( who paid me after i wrote complaint here , they admited they didnt have reason to close my account and confiscate funds) and i think both bookmakers/casinos are owned by same company, not sure. So thats why maybe because of panic i mistake.. Hope someone from Mega Dice reading this and can tell what is true. BUT still there is a serious problem, i could not verify adress. I sent them official electricity bill about 3 weeks ago when they asked, but when i click to withdraw write "your proof of adress is in review and you can continue to play until complete of verification", but my account is limited for sport betting and i am not casino gambler, i play only sport betting. .. I tried with chat, i tried with email 2 days can not reach anyone. On this electricitu bill is showen all informations but i can send other document is not problem... I hope someone from MegaDice reading this and will understand that is mistake what they are doing to me if they care about it. If i get my money i will write here.

dovlacar

1 year ago

First of all is mistake in dispute sum is not 650 usd but about 2550 usd.. 650 was initial deposit and i was betting for about two weeks and had around 2550 before account close and confiscate of money.

I would like one more time to try to get justify. If there is breach of Megadice terms and conditions, please write it here or private to ASKGamblers. I am honest player, i see that MegaDice have pretty big rate on every betting/casino review sites, with such behavior i dont understand why... I am not from yesterday in betting i know there are many cheater bookmakers but also cheater players. This is clear mistake, and i ask one more time to recheck my case...

Mega Dice Casino Complaint Stats

Resolved 9 / 13

Avg. Amount $7,811

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Mega Dice Casino Complaints

See all complaints for this casino

Winning voided and account closed

All documents were submitted, and the verification was successful.

After that, the amount was deducted. The account was closed.

Please help me open my account and get my money back.

Both the deposit and winning amounts were deducted.

We are ready to provide any documents that are requested.

We haven't violated any rules.

Resolved

Closed account and stole money

I made deposit for 1000e and after about one month my balance was 2000e. I made KYC verification and all went fine. When I try to withdraw they closed my account and took all money including the deposit. Megadice sent email claim that I violated rules but that is impossible. I can not login anymore.

Resolved

Account locked and gone money

Dear Sir/Madam, Mega Dice Casino has locked my account, voided all bets, and taken all the money including my deposit? I do not have access to my account and cannot send you pictures, but there was $900 in the account. They asked me to send documents for the withdrawal, which I did, and after that I received an email with no explanation stating that I had violated the rules and that I no longer have access to the account. I do not understand what I did wrong and why they voided all my bets, and how they could take my deposit?

Resolved

Megadice closed my account with 72000 inside and they are evading me since two weeks

Hello, guys I'm devastated. Megadice 15 days ago closed my account without notice or something, I have inside 72.000 usdt.

I send emails and they are not responding to any mail..

Even in live chat, they ignore me, they close the chat at the same time I say something..

I am filing an urgent complaint requesting your immediate investigation and mediation against Megadice (operated by Megablock Gaming). I am currently owed USD 72,000, which has not been paid and has been outstanding for more than two weeks (14 business days) despite repeated attempts to resolve the matter directly.

Summary of the issue

Amount owed: USD 72,000.
megadice.com
Attempts to communicate: multiple emails (no reply for weeks); Live Chat sessions are immediately closed by their staff without response.
Payment anomaly: the operator claims to have paid the balance, but the funds were sent to a cryptocurrency wallet that is not mine. At no time did Megadice request my wallet address, and they never confirmed any payout destination. The only reasonable expectation was payment to the wallet where I originally deposited, or at minimum, prior confirmation of the destination wallet.
Licensing concern: according to my information, Megadice/Megablock Gaming does not hold a valid Curaçao license (their Curaçao licenses were terminated in 2024). I request that AskGamblers verify the operator’s licensing status and take this into account.

Why I request AskGamblers’ involvement

Your platform is uniquely placed to review disputed payouts, contact operators on behalf of players, and escalate unresolved issues to regulators. I request that AskGamblers open a mediation case, contact Megadice/Megablock Gaming to demand immediate remediation, and advise on next steps if the operator refuses to cooperate.

Variables and evidence I am providing (and which I understand AskGamblers typically considers when deciding to accept/approve a complaint):

Please I need your help.

Unresolved

$72,000

Closed my account without any reason

I have been using the Mega Dice Casino for more than a week and bet every day and spend almost 10hrs a day playing dota basketball soccer tennis or any sports available to bet.and when I withdraw they ask my ID and bills a day after submitted the documents they just closed my account with 1760usdt balance without any reason and they said I violated their rules and conditions but they refuse to tell if which condition I violated and very unfair for me and try to contact the customer service but they don't reply.please need your help

Unresolved

$1,760

Complaint regarding unexplained account closure and funds

I am writing to formally lodge a complaint regarding the unexpected and unexplained closure of my MegaDice Casino account.

Username/Email linked to the account: < sent to the casino >

Date of closure: 19.6.2025

Balance at the time of closure: ~$1500

Total deposited: $777,71

Despite having successfully verified my account and complying with all requested documentation, without warning or justification my account has been closed. To date, I have received no detailed explanation for this action and, more importantly, no return of my remaining balance.

I request an immediate and transparent explanation for the closure of my account, as well as a full refund of the remaining funds. I would also like to be informed if there are any allegations or claims of terms of service violations, and if so, to be provided with clear evidence.

If this issue is not resolved promptly, I will be forced to escalate the matter to relevant regulatory bodies, payment providers, and consumer protection agencies. I would prefer to resolve this amicably and directly with your support team, but I expect transparency and fairness in return.

Please confirm receipt of this message and respond with the steps you will take to resolve this situation.

Resolved

Account closure with funds

Hello,

The MegaDice casino closed my account without notice, with more than $550 in its balance (for an initial deposit of 100USDT). They refuse to pay me, and even refuse to refund my initial deposit. They claim to have violated their terms and conditions, but refuse to tell me which condition I violated, despite my requests. They finally told me that the decision was internal, and that it would remain unchanged. I'm asking for your help.

Resolved

Confiscated all my winnings 550 usdt

I won $550. I put the money on withdrawal. The withdrawal was cancelled and they asked for verification. They asked for a photo of my passport, a selfie with my passport and a bank statement. I sent them all these photos. And 5 minutes later my account was banned. I was told in the chat that I violated their terms. I don't understand what I violated. I am ready to provide any documents. They don't tell me anything

Resolved

$550

Unjust Account Closure and Confiscation of Funds by Mega Dice

I am filing a complaint against Mega Dice casino because they closed my account and confiscated all my funds without giving me a clear reason.

On [05/18/2025

], I received a message saying my account was closed due to an alleged breach of their Terms and Conditions, but they never told me which rule I broke despite my requests for clarification.

I have always played fairly and followed the rules. This sudden closure and loss of funds has caused me serious financial harm. Mega Dice has refused to explain or discuss the issue further, which I believe is unfair and unprofessional.

I ask AskGamblers to help me get a clear explanation and to recover my funds if possible. I have attached screenshots of the messages from Mega Dice for your reference.

Thank you for your support.

Rejected

€80

Impossible to verify address

Actually, the situation is very strange. They simply don’t verify my address document, and the reason is unknown. I passed the ID and face verification in 2 minutes, but verifying my address turned out to be impossible.

My first address verification document was rejected after 1-2 hours, and naturally, they didn’t provide any reason. I had to contact support myself via chat, after which they explained that the team requested a phone or internet contract as proof of address. Okay, I spent 2 days getting this contract from the office, complete with stamps, took a photo, and sent it on April 23 or 24.

After that, they just aren’t reviewing it. I’ve messaged them almost daily, asking about the status of my document, and every time, they reply with the same default answer: “Your document is under review, and we’ll respond via email as soon as possible.” I’ve been getting this generic response for 2 weeks now.

No one from support can help me—I contacted them via website chat and email, but it’s always the same response. How to complete this magical address verification remains unknown. At this point, I think it’s just a scam.

In fact my money has been frozen, and I guess nothing will change.

Maybe they will just close my account with my money.

The amount of loss is 9300 USD

Unresolved

$9,300