Malfunction totally neglected by Vegas Winner

Dear AskGamblers, I made my account on Vegas Winner casino in October last year, and play regularly until February 22 when I made my first withdraw here. I upload my documents and sent them on mail, also. Then I got request for my new documents. I sent them again my new documents ( ID, selfie with ID and my different bill). On March 3th they request my new documents again. I sent them again, for the third time. After that, they just keep continued to claim my documents again and again. When I asked them what is wrong with my documents and why they just keep and keep asking for the different documents, they don't have answer. Yesterday I sent them my last different bill, and today I received mail where they ask again for new picture od my ID and new bill. For me, it looks like the same mail which they send to me automatically. For me, it looks like they never inspected my documents and that they only retracting my situation until I give up. I also can see that people have similar situation with this casino and this make me sad. But, I still have hope that you will help me. Thanks!

I opened an account with this casino, not knowing it was a sister site to other casinos like: slotsmagic and casinoredkings. After i opened my account they closed it and sent me a mail that i have excluded myself from their sister site due to gambling problem. But i could reopen the account again if i wish. And yes i do admitt i am a problem gambler so i tried to open the account again. I have then lost 6000NOK in their casino. Then i find online in a forum stories about other casinos within the same group (Skill on net) that refused to pay winnings to players who have excluded from other sites in their network. If this is the case, how can they then accept deposits from players who are excluded? On the 27/03-2015 i sent this email to Slotsmagic their sister site: "I have come to the conclusion that i have a gambling problem and i am undergoing treatment for this issue. And i have decided to close all my online casino accounts. So please permanently close my account and unsubscribe me from any mailing/sms list you have. Thanks for understanding" Also i have excluded from their other sister site Casinoredkings on the 17/05-2014. Since then they have let me play in slotsmagic and in vegaswinner after i excluded in these two places. I asked them to permanently ban me, i think this should be honored and must be honored. Then i cannot understand how they can allow me to play in their sister site when i stated i have a problem and would like to permanently exclude myself. I am an addict and ofcourse i cannot control myself. I feel like they should honor my exclusion accross all their sites and refund my deposits

I deposited $100 and was given a bonus of $200. I played various slot games and blackjack as well. Today I got my balance up to just short of $20000 but had it removed entirely. I was told that blackjack was a restricted game and that by playing it I had breached the bonus conditions. However the bonus conditions state that any games other than Slots or Scratch will not count toward the wagering requirements, it says nothing about them taking all your money.

I want to clarify a little more about my claim. I started a free bonus of $ 15. All free has a maximum withdrawal of $ 100. I finished the rollover to $ 170. Then I put 20 with Neteller and ordered withdrawal of $ 120. Why deny payment ?? Because they say in the terms and conditions not allowed exceed 10 percent of the amount of the bond. I joined a few times a Blackjack, but upon entering BJ does not enter the bonus. It is only when one has a surplus. For example if the balance on slots is 50, when entering the BJ is 35. So how do I play exceed more than 10 percent if the bond to enter BJ is not ??? Would be different if they allowed to use the entire balance when it comes to BJ. It is unfair to deny payment, I think a real scam. Thank You.

Hello! I I just signed up to this casino. A friend of mine invited me! I deposited, and I got first deposit bonus! (125 % + 50 free spins). I lost all! When i wanted to ask my refer a friend bonus (50 eur)in the chat, there the lady said, it's impossible, because i got first deposit! It's unbelievable! I didnt find this info in their T and C! Help please! username: jozsefsimi3