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Planet 7 Casino - Major Withdraw Delay

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 700
eddiejmars United States Message
Posted on July 11, 2017

I finally won at Planet 7 and decided to make my first withdrawal. It was for around $700. It has been close to, if not longer than, 3 months now and I have contacted their support many times requesting help. Every time they say that they will escalate it to the finance department so that they can get it to me, but nothing happens. So I repeat the same process a week later.

The withdraw was approved and I have already been verified. My patience is running thin and I need the money I won please.

Posted on July 14, 2017

Hi Edward--

I'm very sorry for the delays you've experienced with this, but I do see some good news...

The Bitcoin payment was made to your wallet on the 12th. ;-)

Again, I apologize for all the frustration with this.

All the best,

Tawni

AskGamblers
Posted on July 14, 2017

Dear @Eddiejmars,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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