Hello.
There was a deposit with a bonus, but the bonus was lost, then there were 3 deposits without using any bonuses. On the third deposit, my account was verified and the money was withdrawn to me, I was not informed about any duplicate accounts (Because there are none). I continued playing because I didn’t think there would be any problems, because the account was verified, the withdrawal of funds was approved for me. I made more deposits, made 3 deposits, again without using any bonuses. They accepted my deposits and didn't talk about any duplicate accounts. And only after I won the money, it suddenly turned out that I had a "duplicate account". Why did you accept my deposits then??
I can verify my phone number. What kind of abuse can we talk about if the bonus is gone and the entire main game was on deposits without bonuses? I only assumed that my number could be indicated without my knowledge, but this does not change the fact that I can confirm the phone number indicated in my personal account (because it is mine in the passport) if someone else indicated my number, then I don't care if they can't confirm this number, but I can. (Let me remind you that all the account data is exclusively mine and you verified my account, regarding the verification of the phone - I did not receive any calls or SMS to confirm the number, but if I wish, I can easily pass such verification)
About used the same bonus. The gambling community is huge and it is not uncommon for friends and acquaintances to share interesting casinos and interesting offers from them. This "partner bonus" is in the public domain, so any players can easily get it and share it with any players.
It turns out that you simply cancel the winnings from my deposits in which the bonus was not used, based on an unverified phone number (which anyone can enter, i.e. without my desire? did you verify the number via a call or SMS?)
