Ag Awards

Silver Oak Casino - Very Mad at Casino!

Complaint Info
Disputed casino Silver Oak Casino
Reason Account closure
Posted on May 16, 2014

silver oak , I played at silver oak casino last week with a $30 free tournament chip and won five tournaments,when I went to cash it in they told me I had two accounts so they removed my $756.00 that I had won . My husband used to play at this casino but he had moved to another state over a month ago, so I made my own account. can they do this, what happens to all the money the players put in, does the casino keep it or give it to the players. I think this is unfair and they did me wrong and they would get back to within one day but still nothing. They also offered me another bonus I said no thanks because the same thing would happen again. Am I right or wrong ( thank you) mad in alabama

Posted on September 17, 2012

Dear Player:

We will look into this matter and will get back to you soon.

AceRevenue Team

Posted on September 19, 2012

Dear pattyp5685:

Unfortunately winnings have been voided since multiple accounts have been opened under same name, IP address and Physical Address which is not allowed as per casino rules. - http:/­/ww­w.s­ilv­ero­akc­asi­no.c­om­/te­rms­-co­ndi­tions/

Please remember that "1.Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled"

Please accept our sincere apologies for the inconvenience.

AceRevenue Team

Posted on September 23, 2012

 Anything else to be added here? Looks like everything is clear.

Posted on September 28, 2012

Dear @pattyp5685,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on November 14, 2013

 This complaint can be considered solved!

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