Complaint #3 LuckyStake Casino

Delaying my redemption since August 7th

By Pamela W.

7 hours ago

I submitted a redemption request on Aug 7th and still have not received my payment.

I email them constantly and receive a standard response.. sometimes. They refused to let me know what number I am in their que for pending request. They refused to escalate my request.

They do not always respond to my emails. They will not give me an ETA on my redemption request.

Disputed Casino LuckyStake Casino

Reason Delayed payment

Discussion

88 hours left for LuckyStake Casino to respond.

AskGamblers

• Support Team

7 hours ago

Dear @88pamelawynne88,

The AskGamblers Complaint Team kindly asks you to clarify the amount of the disputed redemption.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

LuckyStake Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $200

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Complaint Status

88h left

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Been waiting on my redemption for 35 days and counting

Ive been a loyal member for almost a year now at luckystake. I have spent money and played their slots and always enjoyed thier site. Ive always gotten my redemption from them in the past. Even though it was a wait of 2 weeks, I never complained. That was back in May.
My last redemption was june 26th and I am still waiting as I type this ,which is 35 days now which is unacceptable. At least give me my money back that I spent on your site or send me my redemption!

Unresolved

$200