Complaint #3 LuckyStake Casino

Delaying my redemption since August 7th

By Pamela W.

3 weeks ago

I submitted a redemption request on Aug 7th and still have not received my payment.

I email them constantly and receive a standard response.. sometimes. They refused to let me know what number I am in their que for pending request. They refused to escalate my request.

They do not always respond to my emails. They will not give me an ETA on my redemption request.

Disputed Casino LuckyStake Casino

Reason Delayed payment

Amount $105

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear LuckyStake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 weeks ago

Dear @88pamelawynne88,

The AskGamblers Complaint Team kindly asks you to clarify the amount of the disputed redemption.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.