Complaint #2 LuckyStake Casino

Been waiting on my redemption for 35 days and counting

By Randy H.

1 month ago

Ive been a loyal member for almost a year now at luckystake. I have spent money and played their slots and always enjoyed thier site. Ive always gotten my redemption from them in the past. Even though it was a wait of 2 weeks, I never complained. That was back in May.
My last redemption was june 26th and I am still waiting as I type this ,which is 35 days now which is unacceptable. At least give me my money back that I spent on your site or send me my redemption!

Disputed Casino LuckyStake Casino

Reason Delayed payment

Amount $200

Discussion

AskGamblers

• Support Team

1 month ago

Dear LuckyStake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

1 month ago

Dear @blitz28179,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

LuckyStake Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $200

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

LuckyStake Casino Complaints

See all complaints for this casino

Delaying my redemption since August 7th

I submitted a redemption request on Aug 7th and still have not received my payment.

I email them constantly and receive a standard response.. sometimes. They refused to let me know what number I am in their que for pending request. They refused to escalate my request.

They do not always respond to my emails. They will not give me an ETA on my redemption request.

88h left