Lucky Hunter Casino - Deposit went missing and No Reaction

Hello!

We understand the inconvenience this may have caused. To address the declined transaction made on 2023-12-08 00:47:12, we recommend contacting the player's bank for further assistance. Additionally, the transaction on 2023-12-08 00:48:49 was cancelled on the player's end. Our team can confirm that the other transactions were successful.

If there are any specific concerns or issues, please let us know, and we'll do our best to assist in resolving the matter promptly

As you can see the money got booked from my bankaccount and there is a referencenumber in it. I think it would be an ease to contect the paymentprovider with this number and ask them, and the problem would be solved. But you dont even want to give me the name of the payment provider or anycontact info. (Referencenumber is showin the screenshots).

Dear Netto135,

The thing is, we are checking with the provider for transaction statuses. Unfortunately, we can't disclose the provider's contacts as it involves sensitive information. Could you please email us or upload to your account the statement for the account from which the deposit was made and declined by the bank? Timeframe: from the deposit date to the current date. Please let us know if you have contacted the bank.

I contacted my bank inbetween and trying to chargeback the creditcard payment but dont know if its working because on regular basis i have to solve problems like this with the "partner" (you) of the paymentprocess. I can once again send you the banktransactions..

The payment got charged on the 08.12.23 and finally processed on the 11.12.23 ( it is the payment to "Infinity" 3rd from the bottom).

Do you need additional infos about my bankaccount e.g. IBAN?

Dear Player,

We will double-check whether the deposit has reached us, as there is no indication of a refund in the statement. Thank you for the screenshot. Nothing additional is needed.