Complaint #10
Lottomart Games Casino
No winnings released
6 days ago
Formal Complaint Against Lottomart – Account Frozen and £2,000 Winnings Withheld
I am submitting a formal complaint against Lottomart regarding the freezing of my account and the withholding of my winnings.
I made multiple deposits to my Lottomart account and subsequently won approximately £2,000. When I attempted to withdraw my winnings, Lottomart requested a bank statement from me for verification purposes.
I fully cooperated with this request and provided the bank statement they asked for.
However, after providing the requested document, Lottomart froze my account. It has now been 4 days, and I have still not received any proper explanation, meaningful update, or clear information about when my account will be reviewed and when my winnings will be released.
I find this situation extremely concerning. I have complied with their verification request, yet my account and approximately £2,000 of my winnings remain inaccessible without any clear explanation.
If Lottomart requires additional information or documentation, I am willing to provide it. However, I believe it is unreasonable to freeze my account and withhold my winnings indefinitely without providing a clear reason or update.
I am therefore asking AskGamblers to intervene and request that Lottomart provide:
A clear explanation as to why my account has been frozen.
Confirmation that my bank statement has been received and reviewed.
Details of whether any further verification is required from me.
A clear explanation of the current status of my £2,000 withdrawal.
A reasonable timeframe for completing the verification process and releasing my legitimate winnings.
I have acted in good faith and have cooperated fully with Lottomart's verification requirements. I would now like a clear and transparent response from Lottomart rather than being left without any information for days.
I hope AskGamblers can assist me in resolving this matter as soon as possible.
I am submitting a formal complaint against Lottomart regarding the freezing of my account and the withholding of my winnings.
I made multiple deposits to my Lottomart account and subsequently won approximately £2,000. When I attempted to withdraw my winnings, Lottomart requested a bank statement from me for verification purposes.
I fully cooperated with this request and provided the bank statement they asked for.
However, after providing the requested document, Lottomart froze my account. It has now been 4 days, and I have still not received any proper explanation, meaningful update, or clear information about when my account will be reviewed and when my winnings will be released.
I find this situation extremely concerning. I have complied with their verification request, yet my account and approximately £2,000 of my winnings remain inaccessible without any clear explanation.
If Lottomart requires additional information or documentation, I am willing to provide it. However, I believe it is unreasonable to freeze my account and withhold my winnings indefinitely without providing a clear reason or update.
I am therefore asking AskGamblers to intervene and request that Lottomart provide:
A clear explanation as to why my account has been frozen.
Confirmation that my bank statement has been received and reviewed.
Details of whether any further verification is required from me.
A clear explanation of the current status of my £2,000 withdrawal.
A reasonable timeframe for completing the verification process and releasing my legitimate winnings.
I have acted in good faith and have cooperated fully with Lottomart's verification requirements. I would now like a clear and transparent response from Lottomart rather than being left without any information for days.
I hope AskGamblers can assist me in resolving this matter as soon as possible.
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