Delayed winnings once again

Formal Complaint Against Lottomart – Account Frozen and £2,000 Winnings Withheld
I am submitting a formal complaint against Lottomart regarding the freezing of my account and the withholding of my winnings.

I made multiple deposits to my Lottomart account and subsequently won approximately £2,000. When I attempted to withdraw my winnings, Lottomart requested a bank statement from me for verification purposes.

I fully cooperated with this request and provided the bank statement they asked for.

However, after providing the requested document, Lottomart froze my account. It has now been 4 days, and I have still not received any proper explanation, meaningful update, or clear information about when my account will be reviewed and when my winnings will be released.

I find this situation extremely concerning. I have complied with their verification request, yet my account and approximately £2,000 of my winnings remain inaccessible without any clear explanation.

If Lottomart requires additional information or documentation, I am willing to provide it. However, I believe it is unreasonable to freeze my account and withhold my winnings indefinitely without providing a clear reason or update.

I am therefore asking AskGamblers to intervene and request that Lottomart provide:

A clear explanation as to why my account has been frozen.
Confirmation that my bank statement has been received and reviewed.
Details of whether any further verification is required from me.
A clear explanation of the current status of my £2,000 withdrawal.
A reasonable timeframe for completing the verification process and releasing my legitimate winnings.
I have acted in good faith and have cooperated fully with Lottomart's verification requirements. I would now like a clear and transparent response from Lottomart rather than being left without any information for days.
I hope AskGamblers can assist me in resolving this matter as soon as possible.

I have my account reactivated on 08th Jul 2024 and their Live Support Team have asked me number of questions which they agree to re-open my account. After re-opening my account, I deposit £2000 on 08 Jul but when I tried to play the games, it said my account is freezed and I need to provide documents 1) 3 Months Payslip 2) Last 3 Months Bank Statement Showing my salary 3) Last 3 months bank statement showing Lottomart deposit details. I have provided everything to them and then I have been waiting since that day when my account will be available. I approached their Live Chat team as every time I log-in; it shows account freeze and request me to contact their Live Support team to unfreeze my account. Their Live Support team always reply same answers for last 6 days stating the documents are still under review and any updates will be notified by email. I am frustrated with their service and would like to officially close their service and just want my £2000 refunded back to my account which I have registered with them.

Enclosed you can see their communications and also at two times they replied my account is Ok to use but when login it shows freezed and their team said it’s a wrong email sent.

Pls help me to take this matter directly with them.

Thanks

Manjit