Complaint #6 Lottomart Games Casino

Delayed Payment and Account Frozen

By Manjit Singh D.

2 years ago

I have my account reactivated on 08th Jul 2024 and their Live Support Team have asked me number of questions which they agree to re-open my account. After re-opening my account, I deposit £2000 on 08 Jul but when I tried to play the games, it said my account is freezed and I need to provide documents 1) 3 Months Payslip 2) Last 3 Months Bank Statement Showing my salary 3) Last 3 months bank statement showing Lottomart deposit details. I have provided everything to them and then I have been waiting since that day when my account will be available. I approached their Live Chat team as every time I log-in; it shows account freeze and request me to contact their Live Support team to unfreeze my account. Their Live Support team always reply same answers for last 6 days stating the documents are still under review and any updates will be notified by email. I am frustrated with their service and would like to officially close their service and just want my £2000 refunded back to my account which I have registered with them.

Enclosed you can see their communications and also at two times they replied my account is Ok to use but when login it shows freezed and their team said it’s a wrong email sent.

Pls help me to take this matter directly with them.

Thanks

Manjit

Disputed Casino Lottomart Games Casino

Reason Delayed payment

Amount £2000

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

jayd1976

• United Kingdom

2 years ago

Finally got my money back after one month … Happy to close my account and would never register any account with any of their sister company

AskGamblers

• Support Team

2 years ago

Dear @jayd1976,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.