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Silver Oak Casino - Longtime customer and VIP member not paid on time

RESOLVED
librarylisa United States
Posted on February 14, 2017.

I am waiting on a 1380.00 payout. I have been a customer and a vip player with Silveroak for years. i have received payouts in a timely fashion always.
I have received emails saying that all my documents are in place. I have had correspondence with my VIP host via email. I am still waiting.
Win was December 27th, approved on January 4th, today is February 13th and still no payout. I have called the customer service number repeatedly and no one has ever answered the phone. I have had multiple discussions via live chat...all with the same response....we will escalate your payout but it is a 3rd party paying and we have no control.

AskGamblers
Posted on February 17, 2017.

Dear Silver Oak Casino,

Please let us know if there's some update regarding this case.

Posted on February 21, 2017.

Hi Lisa--

I'm very sorry for the delays you've experienced.

I've checked on your account and I do see that your payment was delivered to you, last Friday. ;-)

I wish you all the best,

Tawni

AskGamblers
Posted on February 21, 2017.

Dear @librarylisa,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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