I submitted a btc withdrawal on 4/11/18 for 2,000 and one on 4/19/18 for 1600. I keep getting pushed off and finally told it was ‘escalated’ but still no result. They approved all my documents a long time ago and have my btc address. I’ve chatted and even called the vip line and just keep being told to wait. They escalated the issue on 4/25/18 and still today telling me wait.