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JoyCasino - Applying absurd requirements just to be paid!

RESOLVED

Complaint Info

Disputed casino

JoyCasino

Amount

€ 500

Posted on May 8, 2016

I won in JoylandCasino 4900€ .but they said that they can pay only 2x90€ in one week and 440€ in one month. I think this is unreasonable for player. They said that i have not deposited enough. When I asked how much I have to deposit so I can cash out my win they said if I will deposit because of this they will take all my wins and will close my account. I wonder is this honest business?

Posted on May 11, 2016

Dear @Oblomov,

Please, provide your email or login. Thank you for cooperation.

Kind regards,
Joycasino team

AskGamblers
Posted on May 11, 2016

AskGamblers Complaints Team sends user's credentials directly to the casino management.

AskGamblers
Posted on May 16, 2016

The complaint has been reopened as per JoyCasino request and AskGamblers Complaints Team would like to give this case one more try hoping that parties will manage to reach to a satisfactory agreement how to settle the dispute.

Posted on May 18, 2016

Dear @Oblomov,

We want to remind that you were aware of our withdrawal limits. Withdrawal limits are set depending on the average deposit sum made within a month (this amount is calculated as an arithmetical mean for the last three months of player’s activity). Your status was Starter
According to the table, your daily limit was 100 USD, weekly limit – 200 USD, and monthly – 500 USD. You got your first payout according to the limits and after that started to play and lost the rest of amount. Please, pay your attention that we acted according to our T&C you agreed with and we couldn't do anything with your decision to play.

Kind regards,
Joycasino team

AskGamblers
Posted on May 21, 2016

Dear @Oblomov,

Are you satisfied with casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

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