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LeoVegas Casino - Withdrawal canceled and account blocked

RESOLVED
Complaint Info
Disputed casino LeoVegas Casino
Reason Declined payment
Amount £ 900
Posted on November 25, 2019

Hi , I used leo vagas in the past so I thought I would try my luck again! , I have a joint bank account with my son but I acsidently put his long card number instead of mine even tho it's the same account anyways I notified leo vagas of this I resived a email saying that it's fine to use this card but any further deposits on this card will be void , I then opened up live chat to make sure with the relevant department that I can withdraw this time but in future use the right card I made sure 100% and they agreed that I can withdraw after they got through to the relevant department , I saved all emails and screenshotted proof of the live chat anyways today I got a email after my withdrawl got canceld and my account blocked stating that I used my son's card and it's not allowed even tho I have proof that they agreed I can withdrawl but not use the card again .

AskGamblers
Posted on November 25, 2019

Dear @amandada,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on November 25, 2019

£20 pound deposit withdrew £900 pound

I have now resived a email stating to send proof that the bank card I have deposited on is a joint account that I also own,

Posted on November 27, 2019

Hello AMANDADA,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with your withdrawal. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Nicola as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a great day!

AskGamblers
Posted on November 30, 2019

Dear @amandada,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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