On September the 28th I attempted a withdrawal of £230. I then wasn’t able to login a few days later and was told my account t was locked.
I contact support on the 29th and I was told that my account was undergoing a routine security check.
I then received an email stating that I had opened a second account, I then remembered this and knew that this was my own fault.
However they told me that my second account would be closed and the funds moved to my original account. I had to then provide all of my verification for both accounts which I did on the 3rd of October.
I Have now been waiting for over 3 weeks for the verification to be completed and I have been told that there hasn’t been an update and they will be in touch.
I just want them to verify my account so I can withdraw my funds.