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LeoVegas Casino - Unresponsive after account locked for ''Security Check''

Complaint Info
Disputed casino LeoVegas Casino
Reason Delayed payment
Amount £ 120
ryjrbr United Kingdom Message
Posted on December 14, 2018

Last week I tried to withdraw about £120 from my account. The next day I wanted to check the status of the withdraw but was surprised to see my account was locked.

I have contacted live chat so many times in order to figure out what happened to my account. I have uploaded all my verification documents which means that that is not an issue.

I did not even receive an e-mail to tell me about it. Even during the verification process I uploaded everything they needed and still did not receive my withdrawal only to be told that they needed proof of address which I gave them.

I have seen many comments about them doing the same with people - even some waiting for months!

Surely they must just be holding onto the money in the hope that people give up?

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