On the 13th of October I tried to withdraw about 300 euro's from my account. The next day I wanted to check the status of the withdraw but was surprised to see my account was locked.
I had to contact the live chat about 2/3 times in order to figure out what happend to my account and where to upload verification documents. The very next day i uploaded all the required documents. On the 21th of October i finally got an replay that my documents are approved expect 1 document. So the next day i resubmitted the document. Few days (on the 27th) later i got the all clear about the documents and that they added free spins to my account. So happily as i was i tried to login once more but it was still locked.
So i had to contact the live chat once again in order to figure out myself why its still blocked. So once again it needed a few attempts to figure out why its still blocked. It was my CC this time. Fine so i uploaded it on the 30th of October.
Till this day i haven't received any email confirmation about my CC or what the status is on my account. Contacting the live-chat doesn't seem to work since all they are saying is that they are busy and i will have to wait. Having to wait more then 2 months on an account is normal?
Are they just blocking accounts so long that people just give up on their withdraws???