I have been a user of Leovegas for a few years, reached high VIP status in their loyalty program, did a lot of deposits and withdrawals over few years. Recently, I was not using their services for a long time and when came back, I went thru verification process again, submited Documents ( bank statement and new ID) and my account was fully verified.
I made a deposit of 4550 eur and after an uneventful session at casino( won 15e, no bonus taken, played Punto banco in casino) and requested a withdrawal. In the past, withdrawals were very fast, so I want to chat to make it faster, but been infromed they require proof of address. I offered to send my bank statement or past correspondance with bank, but customer rep refused to accept it. They keep insiting that bank statement is not acceptable and asked me for utility bills, which I don't have. I offered to provide my banking history and correspondance but, they keep refusing to accept it.Customer rep - Nita, lied to me, when I asked her to email me a copy of the chat and refused to contact me with a supervisor. They refuse to accept bank statements, refuse to payout my funds( 4565e), refuse to allow me to close account and refuse to accept legit banking documents, I offered banking statements from the past, print screens with my bank details and other proofs of adress connected to my bank account, but they ask for things I don't have.