My account is at a standstill.
They wont let me withdraw to my bank account because its not the verified bank account.
I have been using a new card for deposits and tried to withdraw to that account. All within their t and c's.
Upon withdraw to my account it was declined and asked me to withdraw to my previous bank account. The account they ask me to withdraw to is closed.
They then asked me to upload documents showing my new banm account accompanied with a logo of the bank for authentication.
They have only one method accepted to do this, which is the verify account tab.
I click the tab and it sayd an error has occured. Its been doing this since I first verified my account.
They have known about this problem for three weeks. In which I have been back and forth with their online support to no avail. They keep telling me the problem has been sent to the appropriate department and that I will be emailed once theyve solved this.
Well three weeks and the same responses, no email from said department has arrived and no alternative to withdrawing my money has bern given.
It has become evident that their support team is utterly useless. Ive given them a call countless times only to be on hold for 12 to 25 minutes before somehow getting disconnected.
Ive spent over a thousand dollars here but when it came to withdrawing a winning of 300, its a big run around and no one had any real answers.
I was once given a time frame of 24 hours to hear from their appropriate department, and this was concluded as a lie. I have no idea what to do anymore as I think my money is gone. I feel ashamed that I spent over a thousand dollars on a site I figured to be trusted.
Ive done everything theyve asked but the problem is with their end. Ive cleared and deleted cookies and cache. Ive tried it now on several devices. But its a glitch apparently in their system that they are not resolving.
It would seem as though they dont want to fix the problem and would prefer to watch me deplete my accounts funds.
I first went to withdraw 350. Now I am down to 250 and set limits so I dont lose any more money to a candy site. Just give me my money.
I have scripts of every conversation with support if needed.