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LeoVegas Casino - Missing Withdrawal for 3 weeks

RESOLVED
Complaint Info
Disputed casino LeoVegas Casino
Reason Delayed payment
Amount $ 1400
Posted on November 7, 2018

Hi ASKGAMBLERS, I made withdrawal request from LeoVegas .. My withdrawal was approved Oct 23/18 and would take up to 2-5 business days to reach my account after waiting 6 days I contacted support to see what was going on and they email the payment provider and said we will email you back, and they also asked for my bank statements which I provided as proof.. On Nov 1/18 they emailed me saying the payment provider said it was deposited into my on Oct 24/18 the sum of $1400.. I told them it was not and they asked for my bank statements again which I provided as proof and they asked me to talk to my bank..Nov 5/18 I went to my bank to see if they can find the missing money with the customer reference number and bank reference number, they were unable to locate the missing funds.. So I contacted support again to let them know.. They said there waiting for the payment provider to email them back. It's going on 3 weeks since the days they said it was deposited. I'll send you my my bank statements and the confirmation from there bank to suppor­[email protected]­skg­amb­ler­s.com. As there is a glitch when you upload attch files with a complaint.

Posted on November 7, 2018

Hello 3VILPLAYER,

Thank you for taking the time to get in contact.

I'm sorry to hear that you have been having some issues with this, however, I will look to get this resolved for you as soon as possible.

Unfortunately, due to this being a public forum I have been unable to locate any specific account, I would ask you to kindly send an email to [email protected] using your registered account with the subject “FAO Fiona” and I will be more than happy to look into your inquiry fully due to the fact that you have mentioned that this has been ongoing for quite some time.

Thank you in advance.

AskGamblers
Posted on November 7, 2018

Dear LeoVegas Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on November 7, 2018

@ASKGAMBLERS @LeoVegas that I have received a email on Nov 6/18 saying my withdrawal was credited back to my LeoVegas account because my bank details were not input correctly. So on Nov 6/18 with the help of support I made sure everything was input correctly.. I would like to keep this open until my withdrawal is completed.

Posted on November 9, 2018

Hello at LeoVegas I would like to say that I have received the withdrawal... but it was $1360.56 not the $1400 that i withdrawal from the site. but after talking to my bank since its a bank wire outside of Canada they have a fee and the sender takes a fee.. but got my money.. this thread can now be closed.

AskGamblers
Posted on November 9, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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