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LeoVegas Casino - £400 PayPal withdrawal confirmed but never hit my account

RESOLVED
Rollsdude United Kingdom
Posted on September 26, 2019

I withdrew £400 to my PayPal acc and I got the confirmation email off them, I did not recieve the money.

I have contacted everyone I can to try resolve this.

PayPal have assured me no payment was sent to my account on that day or any day matching the £400 I haven’t used PayPal since this occurred.

I have spoken with Leo Vegas and they tell me they have spoken with there payment provider “Ayden” and they confirmed the payment was successfully sent to my paypal

A few days before this I successfully withdrew £950 so thought I wouldn’t run into any issues. How wrong was I

Leo Vegas are refusing to issue me with a final decision notice so I can contact ibas or other relevant people until they speak to a manager which they were not willing to put a time scale on.

Even still the managers of leovegas will never contact you by phone only emails which is really frustrating please help me

Posted on September 26, 2019

Hello ROLLSDUDE,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with your withdrawal. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Nicola as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Rollsdude United Kingdom
Posted on September 27, 2019

I have been contacting you everyday I’m sure my name is round the office, currently spoken to every tom dick n Harry in the place trying to get a final decision notice in order to move forward to ibas.

Please respond if I’m going to get a final decision notice.

AskGamblers
Posted on October 1, 2019

Dear LeoVegas Casino,

Please let us know if there's some update regarding this case.

Posted on October 2, 2019

Hello ROLLSDUDE,

Thanks for your response.

As previously advised, I unfortunately, do not have access to any of your account or personal information from here - so I am unable to locate your account and check into this from this public forum.

Please note that the above provided email address (suppo­[email protected]­leo­veg­as.com) is not the same email address that use to contact our Customer Support Department - this will be transferred to our Complaints Department upon putting the subject: FAO Nicola Complaints.

As soon as we receive an email from yourself to the above address with the above subject line, I will personally be able to look into this for you.

Thank you for your understanding and cooperation.

AskGamblers
Posted on October 5, 2019

Dear @Rollsdude,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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