On 21st Feb 2019 I was playing Prize of the Valkyrie on Leo Vegas, during the game the feature 'jackpot wilds' was triggered. The game reels continued to spin for 10 mins. I logged out and back in assuming there was a session timeout. When I logged back into the game it auto started in the same game. I tried 3 times with the same result. I emailed Leo Vegas on 21st Feb they advised it had been investigated and there were no unplayed rounds. I should clear cookies, uninstall and reinstall the app etc. I did so.
By 8th March i had a new mobile phonw and still each time I logged into my account and opened Prize of the Valkyrie the game would auto start in the unplayed round.
I emailed Leo Vegas again on the 8th March this time with a video of my phone showing from log in to opening the game how it auto started in the same game.
Leo Vegas responded on 11th March that they would see if it was something they could deal with or have to pass to the game provider.
Since then there has been no response and the unplayed round had vanished.
I am a 10p 20p stakes gambler, I'm not expecting to have won hundreds of pounds I would have just liked the issue resolved properly