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LeoVegas Casino - Delayed payment

RESOLVED
Complaint Info
Disputed casino LeoVegas Casino
Reason Delayed payment
Amount $ 4000
Posted on April 23, 2020

First of all, on April 13th I have requested to withdraw my money into my bank account. After countless checking procedures of my identity and personal bank info, they have sent funds, as they claimed, sending one simple email. Asked me to wait 3-5 business days

Second of All, 5 business days passed by and nothing has arrived in my account. I got in touch with customer support via live chat. They requested a bank statement from April 13th to April 20th clearly indicating money hasn't arrived in my account. I've done it. They confirmed and told me, that my money will arrive on April 22nd as the claimed they have an issue with the provider. Fine another 2 days passed by - already 7 business days in total. Guess what? Money was never showed up on my account. I've got in touch with them on April 23rd, again, they started asking 300 questions where is proof, we need bank statement showing your account number and first last name. I gave them everything.

Lastly, what I got, in the end, is nothing. live support told me they refer me to the relevant team, but nothing happened. No email, no confirmation, absolutely nothing. So, what I have in total, I was genuinely enjoying online gambling, but leovegas ruined everything.

Upon request can submit more paperwork

Posted on April 25, 2020

Hello ALEXGOLDMAN,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with your withdrawal. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Fiona as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Posted on April 26, 2020

Hello Leovegas, I emailed on April 25th, 2020. Please acknowledge if you receive an email. Thanks

Posted on April 28, 2020

Hello ALEXGOLDMAN,

Thanks for getting back to us, should you have sent in a direct message you shall receive a response as soon as possible.

Thank you for your patience and cooperation.

Have a great day!

Posted on April 28, 2020

Hello Leovegas,

The issue has been resolved.

Thank you for the peaceful resolution.

AskGamblers
Posted on April 28, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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