Ag Awards

LeoVegas Casino - Account still not credited, been told to ''let it settle''

Complaint Info
Disputed casino LeoVegas Casino
Reason Amount not credited
Amount $ 270
Posted on June 22, 2020

Good Evening,
After registering on LeoVegas, I made a few deposits with E transfer, without issue.
Yesterday, I went to make another deposit ($150), and sent the etransfer as usual, but it was never credited. After waiting hours, I decided to try again, with another deposit ($120). Both have sent like normal, and my bank even shows the money removed from my account. I waited even longer, and contacted Live Support which told me to let it settle.
I waited, over 24 hours, and contacted live support a few times to check the status. Each time I was told to wait.
Tonight, I contacted live support again and had "Steve" , who also told me to let it settle. Im not sure what needs to settle, as my other deposits went in without any difficulty. Steve than, never got back to me when I asked more questions about how long the "settle process" takes.
Now, im out $270 from my bank, with no clear direction on how long this process takes.

Posted on June 23, 2020


Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with your Deposits. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Fiona as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Posted on June 26, 2020

Dear @TroyLaporte,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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