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LeoVegas Casino - Account locked for two months right after withdrawal

RESOLVED
Complaint Info
Disputed casino LeoVegas Casino
Reason Verification issues
Posted on June 19, 2019

Right after I tried to withdraw my winnings my account was locked. I was expecting an email or anything to verify my account or a confirmation of the withdrawal but I didn't recieved anything. It's been more than 2 months now since Leovegas answered my first email inquiring about this matter. I do follow up once in a while thinking i could speed up the process but instead i still get the same message stating that my account is under a security review and I will be contacted when it's done. How long does an account review normally take? More than 2 months is unacceptable waiting time and very frustrating!

AskGamblers
Posted on June 19, 2019

Dear @Rusvang,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on June 19, 2019

Hello RUSVANG,

Thank you for contacting us.

Unfortunately, due to GDPR I am unable to check into this for you from here. I kindly ask that you send an email to [email protected] with the Subject: FAO Nicola, I will then personally be able to take a look into this and assist you accordingly.

Thank you in advance for you understanding and cooperation.

Posted on June 20, 2019

Right after I tried to withdraw my winnings of €500 my account was locked. I was expecting an email or anything to verify my account or a confirmation of the withdrawal but I didn't recieved anything. It's been more than 2 months now since Leovegas answered my first email inquiring about this matter. I do follow up once in a while thinking i could speed up the process but instead i still get the same message stating that my account is under a security review and I will be contacted when it's done. How long does an account review normally take? More than 2 months is unacceptable waiting time and very frustrating!

Posted on June 21, 2019

Hello RUSVANG,

Thanks for getting back to us.

Unfortunately, as said I do not have any access to your account or information from here. Please do send an email to [email protected] with the Subject: FAO Nicola. I will then be able to assist with your case.

Thank you and have a great weekend!

AskGamblers
Posted on June 25, 2019

Dear @Rusvang,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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