Thank you for taking the time to leave this review.
Firstly, I am sorry that you have been unhappy with the verification process.
Here at LeoVegas, we do require documentation to be provided by each and every player at some point throughout their casino relationship, this procedure is not only there to ensure our customer's safety and security but is also demanded by our gaming license provider MGA & UKGC. If we are not strict with our security policies and procedures then problems can arise and we would be held accountable
I am disappointed to hear that you are dissatisfied with the service our agents offer. Our customer service staff are trained to the highest abilities and each one completes comprehensive training in both our casino and sportsbook as well as customer service skills. I'm afraid, however, they can only offer the information which is available to them, if your account is locked for security reasons then they would also have limited information until the relevant department has completed the additional security checks.
Unfortunately, as this is a public forum, I have been unable to locate any account specific information and therefore I would ask you to kindly send an email to [email protected] from your registered email address and we will be more than happy to look into this on your behalf.
Your patience is greatly appreciated.
Have a lovely day!