I have had my leovegas account for over 5 years and anytime verification has been requested I have always provided the documents and never had any issues. This past month I have won more then I have deposited. The last was 700$ on free spins and $1200cad on a 50$ deposit. After the $1200 withdrawal my account is blocked indicating proof of income and statements from my muchbetter wallet. I have submitted these with no response, and forwarded the same documents 3 times to support with no response. Truly think this os unfair considering I have committed alot of time, money into this casino, it was my preferred place to play for over 5 years. Why never ask for documents, verification in over a year but as soon as the favor in not the casino's, you block and restrict a player?
Complaint Info
Dear SAMKIKI2830
Thank you for contacting us.
I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.
I kindly ask that you email support@leovegas.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.
Thank you and have a great day!
AskGamblers
Dear @Samkiki2830,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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