didn't have any problems before this with LeoVegas and always got fast responses from support e-mails (1 to max 2 days). My account was created 3 month ago, verified and I got a cash outs as well in the past.
My account has been locked since 18.06.2019 (11 days ago). I got an email stating that they needed to close my account due to secuity reasons because I once mentioned to live chat that I gambled while I was not 100% sober after a party. They said they forwarded my issue to the department of responsible gaming and they will contact me.
Since then I didn't get any update whatsoever. I answered their e-mail and continued to write with live support every 2-3 days and ask for an update and they can never tell me anything other than that there is no update. I wrote an e-mail 1 week ago again and didn't get a response. I called support at the start of the week and they couldn't tell me anything as well, not even a timeline.
Not sure what to do next other than waiting. I really don't understand why it takes so long to look at my account and just want to get an actual answer and resolve my issue. It's kind of frustrating to not get any update or information on my account.
Thank you for helping me.