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LeoVegas Casino - About my deposit amount

RESOLVED

Complaint Info

Disputed casino

LeoVegas Casino

Amount

₹ 9900

COMPLAINT REFERRED BY AGCCS PARTNER

Daily-freespins

Referred Complaints
2 years ago

Hai sir,

This is < full name removed > 

I am deposit 8000 on 15/07/2022. Money was left from my bank account, not credited to game wallet and not bounce back to my bank account.  31days are over.

I am contact Leovegas gambling site they ask payment proof. I submit all the documents, they accepted that but my deposit issue not resolved.

I contact payment gateway also and they told me money received on 16/07/2022 update to merchant also, but leovegas are not responding and saying investigating working on it like that I have all the proofs about that deposit amount. 

Totally two deposit are missing 8k on 15/07/2022 and 1900 on 15/08/2022 month, only changed dates are same.

2 years ago

Dear SWATHI1998

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email suppor­­­­­­­­­­t­­­@l­eov­ega­s.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

2 years ago

Sorry Sir i am send a lot mails but you are not seen <email address removed> account name <full name removed>i daily saying investigating like that 32days are over my side all the documents are perfect while i am raise a dispute to billdesk payment gateway they told money received and settled to merchant account thats mail also there... you locked my account i submit proper answer 32days onwards waiting means just give me big gift to suspend my account same 1900 also same only investigating first wait 48hours settled to your account now relevant department is investigating how unfair sir incase if i uploaded in your office leovegas gambling site there is no use for me my account is locked my deposit is Miss totally 9900


8k is netbanking transcation on 15/07/2022 15:50:24

Reference number: WCNB1280150529


1900 is upi mode on 15/08/2022 10:15pm


I am depression about missing deposit where is my deposit because 2deposit are missing but you understand i lost crores and lakhs but i am not mine loosing winning and losing are common see sir i gie you a lot of value and put a trust from your site i didn't chat any rude language also but this 32days onwards i got unsatisfied answers

2 years ago

Sir please resolve my issue i hope you understand my issue and give permission to enjoy the casino to your gambling site i will wait until your feedback sir but please resolve my issue i hope my issue resolved fastly

2 years ago

Dear SWATHI1998

Thank you for contacting us.

Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

If you have emailed suppor­­­­­­­­­­­­­­t­­­­@­l­e­ov­­ega­­s.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

2 years ago

Dear SWATHI1998

Thank you for contacting us.

Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

If you have emailed suppor­­­­­­­­­­­­­­­­­­­t­­­­­­@­­l­e­­ov­­­e­ga­­­s.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

2 years ago

Dear SWATHI1998

Thank you for contacting us.

Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

If you have emailed suppor­­­­­­­­­­­­­­­­­­­­­­­­­­t­­­­­­­­@­­­l­­e­­­ov­­­­­e­g­a­­­­s.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

2 years ago

I think i am a send a mail to you first of all resolve my issue fastly then send message

2 years ago

Still there is no update about my missing deposit and account reopen

2 years ago

Still there is no update about my deposit amount and account reopen status all the required documents are send to your mail and upload in your gambling site

2 years ago

Dear SWATHI1998

Thank you for contacting us.

If you have emailed suppor­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­t­­­­­­­­­­­@­­­­­l­­­e­­­­ov­­­­­­­e­­g­­a­­­­­s.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

Thank you and have a great day!

2 years ago

I am already send a mail to you yesterday only account is not opened and missing issue is not solved mr bart was reply to my mail i am waiting for your update

2 years ago

Leovegas casino was resolved my deposit issue 8k it has been added into my game wallet bit my account is in locked mode only so i am unable to login to my account and remaining deposit amount 1900 on 15/08/2022 i hope i am do in upi transcation so incase funds are not credited to my game wallet it will reversed in 10banking working days...,so next taken to open my account issue sir

2 years ago

Dear SWATHI1998

Thank you for contacting us.

As mentioned before several times, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I can see your screenshots, if you have contacted suppor­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­t­­­­­­­­­­­@­­­­­l­­­e­­­­ov­­­­­­­e­­g­­a­­­­­s.com and they are telling you to wait, we kindly ask you to be patient as that means they are working on your case and you will receive an answer as soon as possible.

Thank you and have a great day!

2 years ago

I am saying my 8k resolved man first read message what i am send

2 years ago

Dear SWATHI1998

Thank you for contacting us.

We have read your message before answering and you were claiming you were not able to login in that is why we have, again, inform you that we cannot share any information over here.

If you have contacted suppor­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­t­­­­­­­­­­­­­­­@­­­­­­­l­­­­­e­­­­­o­v­­­­­­­­­e­­­g­­­a­­­­­­­s.com we will reply as soon as possible.

Thank you and have a great day!

2 years ago

Okkk sir i am already send to your mail waiting for your update to my mail

2 years ago

Dear SWATHI1998

Thank you for contacting us.

If you have contacted suppor­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­t­­­­­­­­­­­­­­­­­­­­­@­­­­­­­­­l­­­­­­­e­­­­­­­o­­v­­­­­­­­­­­­e­­­­­g­­­­a­­­­­­­­­­s.com we will reply as soon as possible.

Thank you and have a great day!

2 years ago

Okkk i am waiting for your respond is it possible to activate my account or not

2 years ago

Dear SWATHI1998

Thank you for contacting us.

If you have contacted suppor­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­t­­­­­­­­­­­­­­­­­­­­­­­­­­­­@­­­­­­­­­­­­l­­­­­­­­­­e­­­­­­­­­­o­­­v­­­­­­­­­­­­­­­­e­­­­­­­g­­­­­­a­­­­­­­­­­­­­s.com we will reply as soon as possible.

Thank you and have a great day!

2 years ago

Dear SWATHI1998

Thank you for contacting us.

If you have contacted suppor­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­t­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­@­­­­­­­­­­­­­­­­l­­­­­­­­­­­­­­e­­­­­­­­­­­­­o­­­­­v­­­­­­­­­­­­­­­­­­­­­e­­­­­­­­­­g­­­­­­­­a­­­­­­­­­­­­­­­­­­s.com we will reply as soon as possible. If we have replied, please follow our instructions so we can help you.

Thank you and have a great day!

2 years ago

I am contacting mail dont send me message againa and agian after update will be came then send me the reply

2 years ago

Dear SWATHI1998

Thank you for contacting us.

This forum has a specific timeframe to send emails or the case will be marked automatically as unresolved from our side. If you do not want to receive communication you can stop sending messages until you resolve the problem directly with us.

If you have contacted suppor­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­t­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­@­­­­­­­­­­­­­­­­­­­­­l­­­­­­­­­­­­­­­­­­­e­­­­­­­­­­­­­­­­­­o­­­­­­­v­­­­­­­­­­­­­­­­­­­­­­­­­­­­e­­­­­­­­­­­­­­g­­­­­­­­­­­a­­­­­­­­­­­­­­­­­­­­­­­­s.com we will reply as soon as possible. If we have replied, please follow our instructions so we can help you.

Thank you and have a great day!