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Circus.be Casino - Delayed payment and verification

RESOLVED
Complaint Info
Disputed casino Circus.be Casino
Reason Verification issues
Amount € 250
Posted on May 12, 2016

HI,
on 7 May, I asked for a withdrawal of 250 €, they asked me to confirm my email address which I did promptly, then they asked me to also verify those documents sent promptly.

The next day they sent me an email saying that they spend all their relevant department, to date I have had no response, I do not know if the documents I sent are fine or not ....... it seems to me an attitude for only lose time, I hope askgamblers for clarification on the incident ..

Posted on May 12, 2016

Dear Maxdmax

Apologize in advance for any inconvenient.

We would like to inform you that your ID has been registered successfully and your withdrawal request of 250 euro has been processed by the Payment department.
We totally understand that there should not be any delay during these procedures, however please be informed that the number of the requests on Circus.be are very high at the moment. Our Team is doing their best to avoid any delay. This is not an excuse and we do believe that feedback like this can really help us to improve the service in order to provide the best Gaming experience to our Customers. All you should do now is to wait the normal bank transfer timing that it does not depend on Circus. The next withdrawal will not have any delay because your identity is now verified.
In order to apologize for this inconvenience, we kindly invite you to login on your account.
A kind surprise is waiting for you.
Should you further need any assistance with our services, feel free to contact our Customer Service and they will gladly help!

Kind Regards

Circus Team

Posted on May 12, 2016

I was contacted right now with an email from a certain laura saying that my account has been authenticated and that in one day I will have the money in the account, they offered me a 10 € bonus to make up for the delay, I want to leave open the controversy until I have received the money thanks ..

AskGamblers
Posted on May 15, 2016

Dear maxdmax,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on May 17, 2016

Hi,

the transfer has arrived on time, the casino has kept his word, expect another transfer but I think there should be no problems.

Thanks askgamblers we can close the dispute as resolved

AskGamblers
Posted on May 17, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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