After numerous emails and live chats, the answer is the same run around, we're waiting on our processor. But after reading terms and conditions, and being told 12-14 days my status is still in the requested status almost 2 months later. Not approved or processed, just requested. And no one can give me a timeframe or tell me an estimated payout time. They split my win up into 9 installments, at this rate it may take over a year for me to get paid.