Ag Awards

Las Vegas USA Casino - Refunds still not being sent after 2 weeks

Complaint Info
Disputed casino Las Vegas USA Casino
Reason Refund declined
Amount $ 599
Posted on March 26, 2019

I was told my refunds were being processed and I would receive them within 48 hours but after nearly 2 weeks 3 weeks of initial complaint im still waiting.

I was told Neteller were not performing the refunds but after getting intouch with them they said no refunds have been sent.

Las vegas usa only replies via live chat and they keep saying the refunds have been sent and my file is sat on the managers desk which is frustrating as it seems they are stringing me along.

All I want is my refunds sent

< personal info removed >

Posted on March 26, 2019

Dear @Spinx84,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed refund request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on March 26, 2019

599 was the total and I still haven't heard back of them

Posted on April 5, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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