Ag Awards

Las Vegas USA Casino - Declined payment based on false claims

Complaint Info
Disputed casino Las Vegas USA Casino
Reason Declined payment
Amount $ 672.08
Posted on October 15, 2019

I played using a deposit bonus code. I managed to win about 800 after the playthrough and requested a bank transfer. I waited and after the third day i contacted them about a timeframe. I also tried asking how to verify the account so after approval i would have to wait even longer. They said that i will be notified once my payout request goes from requested to pending approval. I then decided to cancle and choose the fastest method which was to get it in BTC. I did a bit of research and thats the fastest method according to many sites. I contacted them everyday for 3 days and finally figured out where to send my documents. I was given an email adress by an agent that didnt work but then i went about it a different way. I sent in my docs and a couple days later i get an email in my spam. I answered it then began a chat with an agent that told me all i needed was to have me verify by phone.The number was 0000000000 but they were able to verify me as i spoke to the guy. My payout request was 670 in btc then they declined it stating it was something to do with comp points. If i woukd have known that i woukd have jept playing. What they did was refresh my balance to 22 dollars.

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