Complaint #8 Lanista Casino

Refund and close accounts

By Michal b.

5 hours ago

On 22 June 2026 I requested the permanent closure of my account. After receiving your request for confirmation, I confirmed that I wanted my account permanently closed.

Despite my confirmation, my account remained active. I was able to log in, make deposits and continue gambling. Instead of closing my account, I received promotional communication encouraging further gambling activity.

As a result of your failure to process my account closure request, I lost approximately €2,000 after confirming the permanent closure of my account.

I request:

A full refund of all losses incurred after my account closure confirmation.

A complete investigation into why my account remained active.

The exact date and time when my account was actually closed.

Copies of all records relating to my closure request.

If this matter is not resolved satisfactorily, I will escalate my complaint to the relevant licensing authority and other dispute resolution channels.

Kind regards,

Disputed Casino Lanista Casino

Reason Self-exclusion

Amount €2000

Discussion

90 hours left for Lanista Casino to respond.

There are no replies at the moment.

Lanista Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $3,421

Avg. Complaint Duration 22 days

Avg. Response Time 2 days

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