Complaint #5 Lanista Casino

No payment received for a long time

By rlafrance98

5 months ago

Hello,

I won 6750 dollars on April 16th. I requested my first withdrawal of 750$ (limit per withdrawal). It's now been almost 2 weeks and I have yet to receive my first withdrawal. I have emailed lanista multiple times, yet they've done nothing about it so far. Since I have a lot to withdraw, at this rate, it'll take me ages to get my win. So I'm opening this case as a last resort to get my win in a reasonable timeframe.

Disputed Casino Lanista Casino

Reason Delayed payment

Amount $6750

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rlafrance98

4 months ago

the issue is solved thank you

AskGamblers

• Support Team

4 months ago

Dear @rlafrance98,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lanista Casino

• Representative

4 months ago

Dear rlafrance98,

Thank you for your patience.

We are happy to inform you that all withdrawal requests have been successfully complete.

We thank you for your understanding.
Kind regards,
Lanista Team

Lanista Casino Complaint Stats

Resolved 6 / 7

Avg. Amount $2,636

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Lanista Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 13 days, while the average duration across all operators is 8 days.

Lanista Casino Complaints

See all complaints for this casino

Delayed withdrawal repeated verification requests and ignored emails

Dear AskGamblers Complaint Team,

I would like to file a complaint against Lanista Casino regarding my delayed withdrawal and unresolved verification issues.

I have an outstanding balance of $102, including a pending withdrawal of $55 submitted on 16 October 2026, which remains unpaid.

My verification documents, including my National ID, selfie holding my identity document, cryptocurrency deposit transactions, proof of ownership of my e-wallet, proof of address, and other requested documents, were all accepted, and my account was verified. However, a pop-up continues to request additional identity documents despite the successful verification.

I have repeatedly emailed the casino requesting clarification and guidance on resolving this issue. Unfortunately, the casino has failed to respond to my messages for over five days, despite my continued attempts to obtain assistance.

Since I do not possess an international passport or a driver's licence, I also submitted an Affidavit of Statutory Declaration of Age via email to the KYC team as an additional supporting document. However, I have received no response regarding this submission.

When I contacted their online support, I was told that "no issues have been identified regarding your withdrawal." Nevertheless, my withdrawal remains pending, and I continue to encounter additional verification requests despite my account having been verified.

At this point, I am confused and frustrated. The casino has not explained why my withdrawal remains unpaid or why additional documents are being requested after my previous documents were accepted.

I have made every effort to comply with the verification requirements, submitted the requested documents, and repeatedly contacted support, yet I have received neither a satisfactory explanation nor a response from the KYC team.

I kindly request AskGamblers' intervention to obtain a clear explanation from Lanista Casino, resolve the outstanding verification issue, and help ensure that my $55 withdrawal is processed and my remaining $102 balance is made accessible.

Thank you for your time and assistance. I look forward to your intervention and a fair resolution.

Kind regards,

59h left

$102

Trouble getting my withdrawal

To date, I'm waiting 2 weeks for my withdrawal, which is €500 maximum amount.

I have emailed every day and keep getting the same answer every time. When I keep questioning, they end the conversation

I've explained that I really need it for bills, but no response. I'm desperate now that I will never receive my withdrawal.

They said it was processed a week ago, and still nothing.

Resolved

€500

Refund and close accounts

On 22 June 2026 I requested the permanent closure of my account. After receiving your request for confirmation, I confirmed that I wanted my account permanently closed.

Despite my confirmation, my account remained active. I was able to log in, make deposits and continue gambling. Instead of closing my account, I received promotional communication encouraging further gambling activity.

As a result of your failure to process my account closure request, I lost approximately €2,000 after confirming the permanent closure of my account.

I request:

A full refund of all losses incurred after my account closure confirmation.

A complete investigation into why my account remained active.

The exact date and time when my account was actually closed.

Copies of all records relating to my closure request.

If this matter is not resolved satisfactorily, I will escalate my complaint to the relevant licensing authority and other dispute resolution channels.

Kind regards,