Complaint #5 Lanista Casino

No payment received for a long time

By rlafrance98

5 months ago

Hello,

I won 6750 dollars on April 16th. I requested my first withdrawal of 750$ (limit per withdrawal). It's now been almost 2 weeks and I have yet to receive my first withdrawal. I have emailed lanista multiple times, yet they've done nothing about it so far. Since I have a lot to withdraw, at this rate, it'll take me ages to get my win. So I'm opening this case as a last resort to get my win in a reasonable timeframe.

Disputed Casino Lanista Casino

Reason Delayed payment

Amount $6750

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rlafrance98

3 months ago

the issue is solved thank you

AskGamblers

• Support Team

3 months ago

Dear @rlafrance98,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lanista Casino

• Representative

3 months ago

Dear rlafrance98,

Thank you for your patience.

We are happy to inform you that all withdrawal requests have been successfully complete.

We thank you for your understanding.
Kind regards,
Lanista Team

Lanista Casino Complaint Stats

Resolved 6 / 7

Avg. Amount $2,636

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Lanista Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 13 days, while the average duration across all operators is 8 days.

Lanista Casino Complaints

See all complaints for this casino

Trouble getting my withdrawal

To date, I'm waiting 2 weeks for my withdrawal, which is €500 maximum amount.

I have emailed every day and keep getting the same answer every time. When I keep questioning, they end the conversation

I've explained that I really need it for bills, but no response. I'm desperate now that I will never receive my withdrawal.

They said it was processed a week ago, and still nothing.

Resolved

€500

Refund and close accounts

On 22 June 2026 I requested the permanent closure of my account. After receiving your request for confirmation, I confirmed that I wanted my account permanently closed.

Despite my confirmation, my account remained active. I was able to log in, make deposits and continue gambling. Instead of closing my account, I received promotional communication encouraging further gambling activity.

As a result of your failure to process my account closure request, I lost approximately €2,000 after confirming the permanent closure of my account.

I request:

A full refund of all losses incurred after my account closure confirmation.

A complete investigation into why my account remained active.

The exact date and time when my account was actually closed.

Copies of all records relating to my closure request.

If this matter is not resolved satisfactorily, I will escalate my complaint to the relevant licensing authority and other dispute resolution channels.

Kind regards,