Complaint #16 LalaBet Casino

Withdrawal pending for 2 weeks

By danio495

2 years ago

My withdrawal is pending for 14 days. The casino's payment policy says that it should be approved or denied within 48 hours. I contacted their support countless times and every time they say that they check the withdrawals manually and they cannot confirm how long it's gonna take. First time I contacted livechat support was after 48 hours and livechat agent told me that it should take max another 48 hours (4 days in total). We are at 14 days right now.

I've been verified prior to withdrawal request. Every time I contact lala.bet support they say the same thing that they cannot influence payment process and I have to wait a bit longer. I waited 7 times longer than their payment policy suggests.

Disputed Casino LalaBet Casino

Reason Delayed payment

Amount €2910

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

danio495

• 1 reviews

2 years ago

I confirm that I received the withdrawal. I would appreciate better communication by Lala.Bet in the future.

Thank you.

LalaBet Casino

• Representative

2 years ago

Dear DANIO495,

I hope you are well. We sincerely apologize for the delay in processing your withdrawal request, and we understand the frustration this may have caused.

After a thorough investigation into your case, we have identified that the delay is due to our comprehensive anti-fraud verification process. While we prioritize the security of our players and their transactions, we acknowledge that the extended processing time has fallen short of our usual standards.

Please be assured that your withdrawal request has been approved, and we are taking immediate steps to expedite the payment process.

We understand the importance of timely withdrawals, and we are committed to resolving this matter as quickly as possible.

We genuinely appreciate your patience and understanding throughout this process. Our team is actively working to streamline our withdrawal procedures to prevent similar delays in the future. If you have any additional questions or require further assistance, please do not hesitate to contact us. We will keep you updated on the status of your withdrawal via email.

Thank you for your understanding and continued trust in Lalabet.

Best regards,
Rudolph,
Representative of the Lalabet Casino.

AskGamblers

• Support Team

2 years ago

Dear LalaBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

LalaBet Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $1,922

Avg. Complaint Duration 2 days

Avg. Response Time 1 day

LalaBet Casino Complaints

See all complaints for this casino

Casino confirmed refund however nothing received

Ho there,

On 18th of September I requested a refund from the Lala Bet casino for amount of 3755 EUR (email attached).

Then, after kyc verification and number of chats with the support team (email attached) I received and email from [email protected], confirming that my refund will be sent soon ( confirmation email attached). However, nothing have been received so far on my bank account, that I have also provided to [email protected].

I would like to open a complaint in order to receive and appropriate support for returning of my money.

Regards

< First name removed >

Resolved

€2,832

Withdrawal denied with no answer

I requested a withdrawal of 4053 reais on Saturday via AstroPay.

The withdrawal was canceled due to technical problems with the server - which seems OK to me.

I then requested the same withdrawal via Pix, and the chat informed me that the withdrawal had been approved, and this appeared on the website. But hours later, it appeared as rejected, and more importantly: the amount did not return to my account! In the chat, the casino does not say any resolution deadline.

As a result, my withdrawal was rejected and the amount was not returned to my account.

It's important to say that when I asked if I needed to send my personal documents for KYC, the attendant said not yet, so the problem is actually internal to them.

Rejected

R$4,053

Instant deposit not credited over a week now

I have uploaded 100€ to lala.bet on the 8th of Aug using my bank app and bancontact method which they offer on their site and it is still not credited to my account. It's been more than a week if waiting time.

The process is that you choose you payment method, than they direct you to a provider (Lunu - crypto transactions) than you have to transfer the money to a specific bank or provider (zen.com) through your bank app. The whole process takes a verification from Lunu than 2-3 clicks and the money is transferred.

After waiting few hours, I contacted lala.bet support who told me that they are working on it, I will get it soon. They are giving me the same answer, even today. No other details, no additional informationhas been provided to me.

After 4-5 days have contacted Lunu support and Zen.com. Lunu Support was really responsive and told me that the transaction was successful.

Zen.com still trying to figure out where is the issue, but no additional detail or information so far.

Lala.bet is still telling me that the transaction is pending..

I have provided all the info and pdf that I have from my bank that my money was sent successfully, it was instantly taken off my bank account.

It is a painful case because to be completely honest, I am almost broke and I still have to be in a situation like this.

I do not recommend this casino to anyone until I don't see my case resolved.

Resolved

€100

Delayed withdrawals of 450euros and 850euros

I did a withdrawal on 19th May over 450€ and 850€. The website is saying that they usual process withdrawls within 7 Minutes. The customer service tells me that the withdrawls are approved and processed I only need to wait. On the website it still says the withdrawl is pending. They telling me it could take 10days which is super long. I feel like they trying to keep the money. Attached you find a screenshot of my withdrawls

Resolved

€1,300