Complaint #8 Kryptosino Casino

Deposit issue using Bitcoin

By mswkhuffash

2 years ago

I deposited $150 using Bitcoin and made the transaction through Banxa website.
The casino can see the deposit was made but the refused to show my deposit in my account I contacted support over and over giving them all the information they need. I even contacted banxa and they send me the link to see that the transaction was completed but kryptosino keep asking me for transaction ID I don't have transaction ID because banxa doesn't provide transaction ID. Now the casino is not giving me my money and that's a problem.
Let's not forget that the casino was able to see the deposit but still denying me the money.

Disputed Casino Kryptosino Casino

Reason Amount not credited

Amount $150

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

mswkhuffash

2 years ago

The casino support helped me out and they found the missing transactions.
Thanks for kryptosino support.
I'm happy and satisfied and I would like to mark this complaint as resolved.

Kryptosino Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $1,843

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Kryptosino Casino Complaints

See all complaints for this casino

Withdrawal on hold for 80 hours

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But this day, they have breached their own TOS of 48 hours. And you know, contact me with an explanation and I will understand. I even emailed their financial department, but I was met with a wall of silence.

So being a loyal customer means apparently nothing. Hopefully, AskGamblers will help me with this sad issue.

I am so disappointed, to be honest.

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Dear Ask Gamblers,
I was lucky i thought, i won 1674€ with Kryptosino Casino but they do not pay. I won on the 20th November and my cashout has been sitting there pending ever since despite a fully verified account.
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Withdrawal delay and email ignored

Dear AskGambler team,

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2000$
1900$
1000$
2000$
1000$

I contacted the support, the finance and support was not helpful and finance only replied to one email (5 or 6 sent) saying it was limited at 5000$ per week and that they already processed to the withdrawal (I received 3000$, not the 5000$ that I should have receive per week.)

I explain them clearly what I received and what I should have received asking them for a timing on when I would receive the rest of my money (2000$ this week and the remaining 2900$ next week) no answer.

I attached mail, withdrawals request to this, I really hope they will not ignore you as they are doing for me.

I chose this casino because in their website and in your website as well, it was written “Fast withdrawal”, I think you should change that as it’s clearly not true.

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