Complaint #11 Kosmonaut Casino

Withdraw keeps getting rejected

By Carolyn S.

3 years ago

I have been waiting on payment since 26 may 2023 it keeps getting rejected. I played in good faith and expected to be paid the same they were happy taking my money but not paying me saying they need to look into it and will email me.

I have talked to there support team and it’s still not resolved.

I have sent all my drivers license and address where I live my banks both banks I use.

I’m sick of waiting 4 my money!

Disputed Casino Kosmonaut Casino

Reason Delayed payment

Amount $1000

Discussion

Kosmonaut Casino

• Representative

2 years ago

in addition to responding to the player's CARO666 complaint, I am sending a screenshot confirming the payment

AskGamblers

• Support Team

2 years ago

Dear @Caro666,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Kosmonaut Casino

• Representative

2 years ago

the payment to the player CARO666 was made on 2023-06-22 17:00:08
For some reason, the Kosmonaut casino team missed that the player complained. Now I'm dealing with it.
This complaint needs to be closed

AskGamblers

• Support Team

2 years ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Kosmonaut Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Kosmonaut Casino Complaint Stats

Resolved 3 / 5

Avg. Amount $898

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Kosmonaut Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Kosmonaut Casino Complaints

See all complaints for this casino

Scammed and ignored

Hello, first of all I would like to say that I play in this casino for more then 3 years, with fully verified account. After depositing more than 800e, 3 days ago, I have won 1000eur, and asked for withdrawal, which is instant here btw.

Here my problem starts, more than 48hours no one has approved my withdrawal, I wrote like 5 emails, contacted my vip manager, and also live chat service.

No one is answering back and I am totally ignored which makes me so much stressed, because I am obviously scammed.

The worst thing is that they read the messages on live chat but they don't reply.

I asked via email that I want my account to be closed but normally first they must pay out my winnings, they also ignored this. Please help me get my money back, and help other people not to get scammed like me here.

Unresolved

€1,000

Withdrawal pending casino seems dead

Hi Guys,

I only found this casino is blacklisted here.

I was with them for a couple of years, and they are still sending me promotions (last one 7 days ago), also deposits accepted and all games in place. Looks like the casino is operating as normal. But when I made a withdrawal request of 700 EUR 2 days ago, I found it is still pending.

Chat is not answering, and support email does not exist anymore.

I know it is part of the dama.n.v. group, so could you please advise me on my next steps? I probably can write a complaint to the Curacao gaming authority or whatever it is called, but maybe there is a better way that exists.

I know it is blacklisted, but any advice appreciated. It's a pure scam, I don't want to leave it like that.

Their website is still live..

Unresolved

€700

Incomprehensible

This is the third time I have put money on this casino using a bonus code and it not show up.
The "support" person is completly incompetent. The time before this they refused to give it to me because they insisted it was TUESDAY when the bonus was for Wednesday. When it flipping was Wednesday!!!!!!
I later after arguing with said support person for half an hour.. realized they couldn't tell the day of the week. And they meant THURSDAY. Even though I had to figure it out on my own, as they insisted it was still Tuesday.

Today, they are claiming they can't issue my bonus because their system is down. After making me wait 20 minutes in chat when they said they were manually adding it. I want compensation for your ridiculously incompetent casino and your horrific excuses of supports

Resolved

My payment is delayed since June 10th

I am trying to withdraw funds (2002,12€) (1500€ withdrawal pending) from www.kosmonautcasino.com

I am fully checked and had several cashouts in the past, no active wagering or anything else. I contacted customer service 5 days in a row but they always come up with new reasons why it's not working like we are waiting for finance dep. / and today a technical Problem .. three days ago they said that the money should be there in a few hours but nothing happened.

The usual time for a withdrawal used to be within 24h.

Maybe someone here or from the casino can bring some light to this.

Resolved

€1,500