Complaint #3 Klikki Kasino

KlikkiKasino not accepting withdrawal

By Player0077

1 year ago

They say that it's fast and safe to play here. Also this is what you can find in their site info: Withdrawals are usually instant, but in rare cases where a manual review is needed may take up to 24 hours to be processed on our side.

I have waited not over 70 hours and this is what they answer me from the support: Due to the high traffic, some withdrawals are delayed, because they require manual checks. However, I can reassure you that we are trying our best to process all transactions as soon as possible.

This is not acceptable. If site promises 24 hours withdrawals they should work in these timeframes. I have seen that I'm not only one with this problem.

Money has been without bonus balance and I haven't broken any rules.

Disputed Casino Klikki Kasino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Player0077,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Klikki Kasino

• Representative

1 year ago

Hi there,

Thank you for your patience.

The withdrawal was processed after the necessary verification procedures were completed.

The player was informed accordingly, and the funds have been successfully processed.

Best regards,
Klikki Kasino Team

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Klikki Kasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear Klikki Kasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Klikki Kasino Complaint Stats

Resolved 2 / 3

Avg. Amount $1,170

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Klikki Kasino Complaints

See all complaints for this casino

Delayed payment 3000 EUR since June 7th

I made a withdrawal request on 7.6.2025 for 3000.00€

My verification was approved quickly, and I was left waiting for my withdrawal to arrive.

I asked every few days why I still haven't received my money, and the answer I got was:

"Thanks for contacting us!

While withdrawals are generally instant, they may sometimes take a bit longer to be processed.

After approval, it may take 3-5 business days for the funds to be credited to your account, subject to your bank's policy.

We wish you a great rest of your day and remain at your disposal."

"Greetings from Klikkikasino!

Be advised to wait for an email with the new updates.

Thank you for the understanding!

We wish you a great rest of your day and remain at your disposal.

Kind regards,"

"Greetings from Klikkikasino!

Please have in mind that our team is already working on your query. we are sorry for the delays and the long wait.

Once we have an update, we will update you.

Patience is greatly appreciated.

We wish you a great rest of your day and remain at your disposal.

Kind regards,"

"Greetings from Klikkikasino!

Be noted that the matter was escalated to the Relevant Department for a further check.

Once we have new updates you will be notified via email.

Excuse us for the inconvenience!

We wish you a great rest of your day and remain at your disposal.

Kind regards,"

And then 17.6.2025:

"Hello,

Greetings from Klikkikasino!

We would like to inform you that the withdrawal has failed.

Please note that due to your account closure, we should proceed with a manual refund.

Kindly note that you need to provide a valid bank statement in PDF.

We wish you a great rest of your day and remain at your disposal.

Kind regards,"

However, I send documents (bank statement) and "Hello,

Thank you for contacting us.

The provided information was forwarded to the appropriate department for review.

Please be assured that we understand the importance of this matter and are making it a priority. Your cooperation and patience are both greatly appreciated!

We will continue to keep you informed and provide an update as soon as there is more information.

Wishing you a great rest of your day.

Kind regards," and

"19. kesäk. 2025 klo 7.24 UTC+3

Hello,

Greetings from Klikkikasino!

We want to inform you that as soon as we have an update on your refund case, we will contact you via email.

Your patience is highly appreciated.

We wish you a great rest of your day and remain at your disposal.

Kind regards, "

Now my patience is over, and I'm scared that I won't get my withdrawal, so can you please help me?