Complaint #7 Klikki Kasino

Delayed payment 3000 EUR since June 7th

By Jesse T.

11 months ago

I made a withdrawal request on 7.6.2025 for 3000.00€

My verification was approved quickly, and I was left waiting for my withdrawal to arrive.

I asked every few days why I still haven't received my money, and the answer I got was:

"Thanks for contacting us!

While withdrawals are generally instant, they may sometimes take a bit longer to be processed.

After approval, it may take 3-5 business days for the funds to be credited to your account, subject to your bank's policy.

We wish you a great rest of your day and remain at your disposal."

"Greetings from Klikkikasino!

Be advised to wait for an email with the new updates.

Thank you for the understanding!

We wish you a great rest of your day and remain at your disposal.

Kind regards,"

"Greetings from Klikkikasino!

Please have in mind that our team is already working on your query. we are sorry for the delays and the long wait.

Once we have an update, we will update you.

Patience is greatly appreciated.

We wish you a great rest of your day and remain at your disposal.

Kind regards,"

"Greetings from Klikkikasino!

Be noted that the matter was escalated to the Relevant Department for a further check.

Once we have new updates you will be notified via email.

Excuse us for the inconvenience!

We wish you a great rest of your day and remain at your disposal.

Kind regards,"

And then 17.6.2025:

"Hello,

Greetings from Klikkikasino!

We would like to inform you that the withdrawal has failed.

Please note that due to your account closure, we should proceed with a manual refund.

Kindly note that you need to provide a valid bank statement in PDF.

We wish you a great rest of your day and remain at your disposal.

Kind regards,"

However, I send documents (bank statement) and "Hello,

Thank you for contacting us.

The provided information was forwarded to the appropriate department for review.

Please be assured that we understand the importance of this matter and are making it a priority. Your cooperation and patience are both greatly appreciated!

We will continue to keep you informed and provide an update as soon as there is more information.

Wishing you a great rest of your day.

Kind regards," and

"19. kesäk. 2025 klo 7.24 UTC+3

Hello,

Greetings from Klikkikasino!

We want to inform you that as soon as we have an update on your refund case, we will contact you via email.

Your patience is highly appreciated.

We wish you a great rest of your day and remain at your disposal.

Kind regards, "

Now my patience is over, and I'm scared that I won't get my withdrawal, so can you please help me?

Disputed Casino Klikki Kasino

Reason Delayed payment

Amount €3000

Discussion

jiihookoo99

• Finland

11 months ago

I asked the money transfer broker Trumo if they see my €3000 withdrawal request and they replied;
"We recommend that you contact Klikkasino, as we can confirm that the transfer you made has been cancelled and the money has been returned to your account."
However, I can't log in because my account has been closed for a reason I still haven't found out?!

jiihookoo99

• Finland

11 months ago

I'm still waiting for my money to be withdrawn. I've asked by email every other day and always the same answer;

"Greetings from Klikkikasino!

Be advised that the relevant team is working on resolving the issue.

Once there is an update, we will reach out to you via email.

Thank you for being so patient. Much appreciated.

We wish you a great rest of your day and remain at your disposal.

Kind regards,"

"Hello,

Thank you for contacting us.

The provided information was forwarded to the appropriate department for review.

Please be assured that we understand the importance of this matter and are making it a priority. Your cooperation and patience are both greatly appreciated!

We will continue to keep you informed and provide an update as soon as there is more information.

Wishing you a great rest of your day.

Kind regards,"

Unbelievable!

AskGamblers

• Support Team

11 months ago

Dear Klikki Kasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

jiihookoo99

• Finland

11 months ago

Well, has the matter been processed and the money transferred?

Klikki Kasino Complaint Stats

Resolved 2 / 3

Avg. Amount $1,170

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Klikki Kasino Complaints

See all complaints for this casino

Withdrawal fail

I requested a withdrawal from Klikkikasino on April 3rd, but the transaction failed and is still marked as an error. I have contacted customer support multiple times via chat and email, but I keep receiving generic responses with no real update or explanation. It has now been over two weeks with no progress. I kindly request urgent assistance in resolving this issue and receiving my funds.

I want to clarify that I have not violated any terms from my side, and no bonus was associated with the deposit. Screenshots of the email correspondence with customer support are available upon request.

Resolved

KlikkiKasino not accepting withdrawal

They say that it's fast and safe to play here. Also this is what you can find in their site info: Withdrawals are usually instant, but in rare cases where a manual review is needed may take up to 24 hours to be processed on our side.

I have waited not over 70 hours and this is what they answer me from the support: Due to the high traffic, some withdrawals are delayed, because they require manual checks. However, I can reassure you that we are trying our best to process all transactions as soon as possible.

This is not acceptable. If site promises 24 hours withdrawals they should work in these timeframes. I have seen that I'm not only one with this problem.

Money has been without bonus balance and I haven't broken any rules.

Resolved