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King Casino - Withdrawal stuck in process

RESOLVED

Complaint Info

Disputed casino

King Casino

Amount

£ 500

1 month ago

I withdrew on Sunday, the 13th.

Given the allotted 48-hour processing time, my withdrawal is still stuck in process.

6 days later, I’ve been on chat and have been told many different reasons, albeit a technical issue, however, one operator has told me the issue been resolved and my payout would be any day, and another has said still a technical issue.

Via TrustPilot, it’s been an issue for weeks, and nobody is getting their withdrawals.

I would really like a clear answer as to what is happening

1 month ago

Hello Belle0504,

Thank you for getting in touch, we are sorry to hear about the delay you have had with your withdrawal. Having spoken with the Customer Support Team I have been informed that the issue has now been resolved with yourself directly yesterday.

Apologies again for the delays you faced and hope that you have a more positive experience with King Casino in the future.

Kind Regards,
The King Casino Team

1 month ago

Thankyou for the response

AskGamblers
1 month ago

Dear @Belle0504,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
1 month ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.